Assistant Manager

Posted Yesterday
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Ferndale, WA, USA
In-Office
22-24 Hourly
Junior
Professional Services • Real Estate
The Role
Assists the property manager with apartment leasing, resident relations, rent collection, delinquency management, lease enforcement, file and ledger auditing, financial reporting, staff training, and general property operations. Handles move-ins, move-outs, renewals, competitive property research, notices, deposits, and resident problem resolution. Assumes responsibility for property operations when the manager is absent.
Summary Generated by Built In

Are you looking for a fun, fast paced career opportunity working with a team of light-hearted, interesting and funny people? Then keep reading!

Opening for Assistant Manager at one of our properties to work full-time. This position requires knowledge in sales, lease signing, paperwork organization, light duty maintenance and light office cleaning. The person hired will work closely with the residents on a daily basis and must be customer service oriented.

    Position Responsibilities:

    • Assist the property manager with training staff on leasing, entering traffic into the computer, marketing, maintenance, and general office operations.
    • Compose and prepare routine correspondence, rental notices, and other letters and memorandums.
    • Assist the property manager with resident relations and problem resolution.
    • Enforce all terms of the lease agreement including serving notices and performing eviction actions
    • Observe and follow all Fair Housing, Equal Opportunity Employment, and Landlord Tenant laws
    • Manage accounts receivable and delinquencies
    • Create and audit resident files, ledgers, and all other applicable paperwork
    • Maintain all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining a balanced, accurate rent roll.
    • Accurately and timely complete daily, weekly, and monthly financial and leasing reports.
    • Collect delinquent account balances from previous residents.
    • Lease apartments as needed.
    • Responsible for shopping competitive properties.
    • Processes move-ins, move-outs, and lease renewals.
    • Audit all new and current lease agreements and resident files for accuracy.
    • Assume responsibility for the operations of the property in the absence of the property manager.

    Applicants must meet the following requirements:

    • One+ years working in customer service and or leasing/assistant property management
    • Positive, innovative approach to problem solving
    • Basic level knowledge with On-site plus Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
    • Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
    • Sensitivity to confidential matters is required.
    • Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
    • Ability to relay technical concerns with adequate detail, quickly and accurately.
    • Capabilities to read, write, comprehend, and converse in English.
    • Excellent customer service and interpersonal skills with the ability to relate to others.
    • Strong organizational and time-management skills.
    • High school or equivalent (Preferred)
    • This position requires someone who is dependable, detail-oriented, compassionate, demonstrates excellent interpersonal skills, and has strong customer service background.

    The compensation range for this position is $22 - $24. This range represents the minimum and maximum compensation for the role. Actual compensation will be determined based on a variety of factors, including your skills, experience, and other job-related qualifications.

    Benefits:

    • 401(k)
    • Dental insurance
    • Employee discount
    • Health insurance
    • Paid time off
    • Vision insurance

    Skills Required

    • At least one year of customer service, leasing, or assistant property management experience
    • Knowledge of On-Site Plus
    • Basic knowledge of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
    • Excellent interpersonal and customer service skills
    • Ability to communicate effectively and sensitively with management and residents
    • Ability to handle confidential matters
    • Ability to work independently, prioritize effectively, and work with urgency
    • Ability to communicate technical concerns accurately and in sufficient detail
    • Ability to read, write, comprehend, and converse in English
    • Strong organizational and time-management skills
    • High school diploma or equivalent
    • Dependable, detail-oriented, compassionate, and innovative approach to problem solving
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    The Company
    HQ: Scottsdale, AZ
    500 Employees
    Year Founded: 1973

    What We Do

    Founded in 1973, CCMC is a prominent community association management company specializing in large-scale, master-planned communities. CCMC partners with HOA boards and developers to provide expert management, operational excellence, and a people-first resident experience. Serving over 155 communities across nine states, the company focuses on redefining community management by bringing people together and transforming households into homes.

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