Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Handles a team of up to 15-20 Associates
- Work with team members to ensure project goals are met in an efficient and effective manner
- Achievement of individual productivity and quality standards
- Record productivity using Daily Production Report
- Communicate to Management any issue(s) that would impede the accurate and timely review of claims
- Work with Management to ensure that these issues are resolved
- Conduct monthly Analyst Evaluations
- Ensure review daily, production efforts meet desired goals
- Aggressively resolve production problems, manage staffing ratios to meet goal
- Manage Analyst to meet daily/weekly production standards
- Develop plan for improvement for Analysts who do not meet standards
- Manage plans for improvement to ensure Analysts meet future standards
- Building and maintaining an effective team environment
- Identifying training needs for the team and facilitating training
- Routinely analyze quality results to report error trends
- Identify root causes of errors and opportunities for defect reduction
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- Medical degree - BHMS/BAMS/BUMS/BPT/MPT/B.Sc. Nursing
- 2+ years of relevant experience in US healthcare
- Proven effective communication skills both verbal and written to individuals
- Proven ability to do careful listening, tact and candor, two-way communication, and master a high impact communication style
- Proven ability to be a Self-starter who can manage multiple priorities with minimum direction solutions
- Proven ability to Effectively organize and lead a team of people, in cooperative processes to achieve shared outcomes
- Proven effective numeracy and analytical skills
- Proven Performance Management
- Proven Project Management
- Proven Coaching and mentoring
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Medical degree: BHMS, BAMS, BUMS, BPT, MPT, or B.Sc. Nursing
- 2+ years of relevant experience in US healthcare
- Effective verbal and written communication skills
- Careful listening, tact, candor, two-way communication, and high-impact communication skills
- Ability to self-start, manage multiple priorities, and work with minimal direction
- Ability to organize and lead a team toward shared outcomes
- Numeracy and analytical skills
- Performance management experience
- Project management experience
- Coaching and mentoring experience
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — Paid time off is often regarded as generous, with meaningful accrual and flexibility to use it. While practices can vary by team, the overall time-off offering stands out as a relative strength.
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Retirement Support — A 401(k) plan with employer matching is available and generally well-regarded for supporting long-term savings. It remains valuable, though candidates should verify the current match formula.
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Parental & Family Support — Programs such as parental leave, family medical leave, and adoption assistance are included as notable elements of the total rewards package. These resources can meaningfully support work-life balance when applicable to the role and location.
Optum Insights
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
