Assistant Manager

Starting Pay: $23.00 Per Hour | Full-Time

Community: The Manhattan Apartments
Location: 18331 Roehampton Drive, Dallas, TX 75252
Community Size: 228 Apartment and Townhome Residences

Are you an experienced multifamily Assistant Property Manager who knows how to balance property accounting, collections, resident relations, leasing, and daily operations while delivering exceptional customer service?

LUMA Residential is seeking a confident, organized, and results-driven Assistant Property Manager to join our team at The Manhattan Apartments in Far North Dallas!

The Manhattan is a welcoming, gated community featuring 228 apartment and townhome residences in a desirable North Dallas location. With spacious floor plans, two swimming pools, a fitness center, pet-friendly amenities, and inviting outdoor gathering spaces, this community offers a wonderful place for residents to call home.

We're looking for an experienced professional who understands the financial and operational responsibilities of an Assistant Property Manager and is ready to make an immediate impact.

If you're ready to bring your multifamily experience to a company that values accountability, teamwork, and professional growth, we want to meet you!

As the Assistant Property Manager, you'll be a key partner to the Property Manager, helping ensure The Manhattan operates efficiently while providing an exceptional experience for residents and prospects.

• Take Ownership of Collections: Monitor resident accounts, manage delinquency, coordinate payment follow-ups, and work toward maintaining a monthly delinquency rate below 2%.

• Keep Property Accounting on Track: Process rent payments, daily deposits, resident account adjustments, financial records, and month-end reporting accurately and efficiently.

• Create Exceptional Resident Experiences: Build positive relationships, resolve concerns professionally, and ensure residents feel valued and supported.

• Support Leasing & Occupancy Goals: Assist with leasing activities, renewals, resident retention, and marketing efforts to help keep the community performing at its best.

• Be a Strong Partner to the Property Manager: Assist with daily operations, reporting, administrative responsibilities, and implementation of company policies and procedures.

• Step Up as a Leader: Confidently support the onsite team and help oversee community operations when the Property Manager is unavailable.

• Use Technology to Drive Results: Utilize property management software, leasing technology, and AI-powered tools to improve efficiency, communication, and resident experiences.

• Stay Organized & Compliant: Maintain accurate resident files, lease documentation, notices, and financial records while following Fair Housing guidelines and company standards.

• Build Raving Fans: Deliver exceptional service that reflects LUMA's commitment to elevating quality of life.

Previous multifamily Assistant Manager experience is required for this position. We're looking for someone who understands the responsibilities of the role and can confidently contribute to the community's success from day one.

Our ideal candidate will have:

• Previous experience as an Assistant Property Manager or Assistant Manager in multifamily housing required.

• Proven experience managing rent collections, delinquency, resident ledgers, deposits, and property accounting.

• Strong understanding of month-end procedures, financial reporting, and resident account reconciliation.

• Experience handling resident concerns, lease renewals, and Fair Housing compliance.

• Yardi property management software experience preferred.

• EliseAI experience strongly preferred. Familiarity with AI-powered leasing, resident communication, and prospect follow-up tools is a significant plus.

• Strong computer skills, including Microsoft Word, Excel, and Outlook.

• Excellent organizational, time-management, and problem-solving skills.

• Ability to manage multiple priorities in a busy multifamily community.

• Strong communication skills and the confidence to handle difficult conversations professionally.

• A high school diploma or equivalent.

• A valid driver's license and active automobile liability insurance.

• Availability to work a schedule that supports community operations, including Saturdays as needed.

Most importantly, we're looking for someone who takes ownership, follows through on commitments, and genuinely enjoys making a difference!

At LUMA Residential, we believe that great communities start with great people.

We're proud to be a five-time USA TODAY Top Workplaces award-winning company, recognized for creating a workplace where team members feel valued, supported, and empowered to succeed.

Our culture is built around three important values: CARE, ACCOUNTABILITY, and PRIDE.

We believe in investing in our team members, encouraging professional development, and providing opportunities to build meaningful careers in multifamily property management.

Our benefits and perks include:

• Competitive starting pay of $23.00 per hour

• Medical, dental, and vision insurance options

• Health Reimbursement Arrangement (HRA)

• 401(k) retirement plan with company match, subject to eligibility

• Paid vacation and holidays

• Employee Assistance Program

• Employee apartment rental discount program

• Pet insurance options

• Training, professional development, and career advancement opportunities

• A supportive team environment where your contributions truly matter

At The Manhattan, every interaction is an opportunity to make a positive impression, every challenge is an opportunity to find a solution, and every day is an opportunity to help create a community residents love.

If you're an experienced multifamily Assistant Property Manager with strong accounting skills, a passion for resident service, and the confidence to lead, we'd love to hear from you!

Join LUMA Residential as our next Assistant Property Manager at The Manhattan Apartments and help us continue elevating quality of life—one resident, one interaction, and one community at a time.

Apply today and discover your Edge at Every Stage with LUMA Residential!