We are looking for an Assistant Manager – Cash Application with 6–9 years of experience in Accounts Receivable/O2C operations. The role will be responsible for overseeing end-to-end cash application activities, including ACH, wire, check and lockbox payments, account reconciliations, unapplied/unidentified cash, payment exceptions, and month-end activities.
The candidate should have strong Cash Application/AR process knowledge, hands-on SAP experience, people management capability, and experience managing SLAs/KPIs, escalations, controls, and stakeholder expectations. Strong analytical, Excel, and communication skills are required. Exposure to automated cash application, RPA, process transformation, and continuous improvement will be an added advantage.
- Manage day-to-day Cash Application operations and ensure timely and accurate processing.
- Monitor SLAs, KPIs, productivity, quality, and operational performance.
- Review and drive resolution of unapplied/unidentified cash, payment exceptions, and reconciliation issues.
- Oversee bank, customer account, and month-end reconciliations.
- Manage, coach, and support team members to achieve performance targets.
- Handle operational escalations and coordinate with Collections, Billing, Credit, Treasury, and other stakeholders.
- Conduct root-cause analysis for recurring issues and implement corrective actions.
- Ensure adherence to process controls, SOPs, and compliance requirements.
- Prepare and review operational reports, dashboards, and management updates.
- Identify and drive process improvement, standardization, automation, and productivity initiatives.
- Support transitions, process migrations, and new scope onboarding as required.
- Bachelor’s degree in Commerce, Finance, Accounting
- 6–9 years of experience in Cash Application, Accounts Receivable, or O2C/I2C operations.
- Strong knowledge of end-to-end Cash Application and AR processes.
- Hands-on experience with SAP, along with good Excel and analytical skills.
- Experience in team handling and operational performance management.
- Good understanding of SLA/KPI management, reconciliations, controls, and month-end activities.
- Strong problem-solving, stakeholder management, and communication skills.
- Exposure to lockbox and automated cash application solutions is preferred.
- Experience in RPA, process improvement, Lean/Six Sigma, or transformation initiatives will be an added advantage.
Skills Required
- Bachelor's degree in Commerce, Finance, or Accounting
- 6-9 years of experience in Cash Application, Accounts Receivable, or O2C/I2C operations
- Strong knowledge of end-to-end Cash Application and Accounts Receivable processes
- Hands-on experience with SAP
- Strong Excel and analytical skills
- Experience in team handling and operational performance management
- Understanding of SLA/KPI management, reconciliations, controls, and month-end activities
- Strong problem-solving, stakeholder management, and communication skills
- Exposure to lockbox and automated cash application solutions
- Experience in RPA, process improvement, Lean/Six Sigma, or transformation initiatives
EXL Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EXL and has not been reviewed or approved by EXL.
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Healthcare Strength — Medical plan options include HSA, HRA, and PPO choices, with additional health-related programs such as disability coverage and an employee assistance program. Feedback suggests these options provide meaningful flexibility and coverage breadth for many roles.
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Leave & Time Off Breadth — Up to 20 days of paid time off, plus federal holidays and paid sick and safe time, are highlighted. Feedback suggests this leave structure is a notable benefit alongside core compensation.
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Retirement Support — A traditional and Roth 401(k) with up to a 3% company match and full vesting after one year is described. Feedback suggests this match and vesting timeline help bolster long-term savings.
EXL Insights
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
