Assistant Manager

Job Description

Contract (ie Perm/FTC/Part-Time): Permanent

Team: Riyadh Inbound

Office Location: Riyadh

The role:

The Assistant Manager provides compliant immigration advice, knowledge or strategy to clients and supervises end to end immigration processes for the firm’s corporate client base. The Assistant Manager functionally manages internal staff, teams, and workload requirements to meet expectations, deadlines, and financial targets. 

What your day will look like:

· Communicate effectively the progress of the immigration process with relevant client contacts and Assist in managing the team to ensure advice to clients is accurate and timely.

· Provide accurate monthly billing estimates and ensure team monthly billing targets are met.

·  Interface with the client with respect to all client needs and develop outstanding working relationships with client contacts

·  Participate in monthly calls/reviews with clients and identify service improvements, and lead high touch calls.

·  Hands-on involvement with case escalations.

·   Participate in business development initiatives and new client implementation projects.

· Assist managing on-boarding of new clients

·  Assist in preparation of RFPs.

· Assist in monitoring the performance on key accounts.

·  Suggest process improvements.

·   Update the firm’s case management system and maintain client files as per agreed practice protocols and SLAs.

·  Research and draft country processes and procedures.

·  Update clients on any in-country legislative or process changes.

·   Assist in compiling metrics/reports as required under contractual agreement with respective clients.

·  Review expiry date reports and/or reminders and take the appropriate action as required.

·  Assist in contributing to content and maintaining veracity of proprietary material in the firm’s Knowledge Management System (KMS).

· Coach, develop, and mentor junior staff in the team.

· Assist in determining capacity of team to take on new matters or clients and managing workflow

·  Assist Finance with client invoicing upon case completion.

The team:

Fragomen’s Saudi Arabia immigration team supports corporate clients with employee immigration, work visa processing, and compliance with local immigration. The team provides practical guidance on regulatory changes, documentation requirements, and employee mobilization to ensure efficient and compliant service delivery.

The Assistant Manager will oversee day-to-day immigration operations, manage client relationships, monitor application progress, and guide the team in handling complex cases and regulatory requirements. The role requires strong organizational skills, attention to detail, and a client-focused approach in a dynamic, fast-paced consulting environment.

What we are looking for:

Essential criteria:

·       Competent in drafting legal advice and compliance assessments.

·       Excellent customer service skills.

·       Knowledge of Word, Excel and Access, or similar software.

·       Operationally aware is essential.

·       Excellent communication and presentation skills.

·       Excellent organization and coordination skills.

·       Strong Analytical skills.

·       High degree of focus on Quality.

·       Able to work in a discreet and sensitive manner.

·       Able to effectively manage multiple and competing priorities.

·       Able to be self-managed and proactively seek out work.

·       Detail-oriented.

·       Prior experience in Immigration or Global Mobility functions at a multinational or reputable local company in the Middle East for at least four years is preferable.

Preferred skills:

·       Arabic speaking

What we offer:

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our Saudi Arabia offerings include:

• Competitive Salary: We offer salaries that reflect your skills and experience

• Health and Wellness: Private medical insurance including dental cover, and free Headspace membership
• Lifestyle and Family Support: Ticket allowance, advance housing policy and children’s education policy
• Time Away from Work: 22 days annual leave + public holidays, volunteering leave and long service leave
• Professional Development: Access to our e-learning platform, mentoring schemes, and training bursaries (where applicable)

What to expect:

·       Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.

·       If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.

·       After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.

·       At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion and disability.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.