Employee Related:
- Manage teams and ensure that individual / team / process targets are met
- Provide feedback to associates and prepare development plans for them
- Motivate team members and demonstrate positive retention of talent
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Assist new hires in shortening their learning curve
Operational Delivery:
- Ensure optimum staffing as required for meeting KPIs / SLAs / process metrics
- Facilitate the achievement of desired KPIs as per contract
- Maintain operational data (attendance, performance data, etc) and ensure that there are no open items on these deliverables
- Manage work allocation as per TAT and highlight any peaks / dips in volumes, performance, etc to stakeholders
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Ensure accurate and timely reporting
Client Related:
- Devise, drive and deliver value adding projects / initiatives to the business
- Facilitate corrective and preventive action to address any gaps / leakages / issues or concerns raised by the business
- Maintain seamless flow of communication with all key stakeholders
- Maintain required documentation and audit trails for compliance requirements
- Run spot audits for adherence with the above
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Work as P&C domain expert for clients and business
Employer Related:
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Ensure timely reporting of data (P4P, LWP, etc)
Collect and provide data required for audit requirements
Responsibilities- Process SLA management
- People management
- Client management
Bachelor's Degree or 10+2+3
Skills Required
- Bachelor's degree or equivalent 10+2+3 education
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
