The Role
Assistant Store Manager partners with the Store Manager to lead daily store operations, develop and motivate staff, maintain visual merchandising and safety standards, achieve sales targets, monitor KPIs, manage stock, prevent loss, and deliver exceptional customer experiences. The role also supports recruitment, retention, customer issue resolution, community engagement, and compliance with company policies.
Summary Generated by Built In
Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!
We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.
Key Responsibilities
Leadership & Team Development:
- Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
- Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
- Drive training and development, empowering your team to excel and grow.
- Communicate clearly and transparently, ensuring alignment and trust across the team.
- Keep the team well-informed with product knowledge to deliver outstanding customer service.
Operational Excellence:
- Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
- Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
- Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
- Play an active role in recruiting and retaining top talent to build a strong and motivated team.
Sales & Performance:
- Support in meeting and exceeding sales targets, driving profitability through effective strategies.
- Monitor key performance indicators (KPIs) to track and sustain store success.
- Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
- Implement proactive loss prevention strategies to protect the store’s profitability.
Customer Experience:
- Lead by example in delivering exceptional customer service at every opportunity.
- Address customer feedback promptly, ensuring satisfaction and brand loyalty.
- Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
- Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.
We would like to meet someone who is
- Passionate about creating outstanding customer experiences.
- An inspiring leader with a proven track record in retail management.
- A clear and confident communicator, able to engage with colleagues and customers alike.
- Results-driven, with a sharp focus on achieving goals and meeting targets.
- Approachable, supportive, and trustworthy—a natural team player.
- Energetic and proactive, with a determination to see tasks through to completion.
- Skilled in problem-solving and decision-making, ensuring solutions align with company policies.
What's in it for you
- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
- 1 weekend off per month, with 28 days annual leave, including Bank Holidays
- Access to Employee Assistance Programme, and a Colleague Hardship Scheme
- Generous Colleague Referral Incentive
- Auto-enrolment Pension scheme
- A stable, successful and supported environment
- Length of service awards
You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!
INDMP
INDMP
About
At Mountain Group, we’re passionate about helping our customers enjoy the great outdoors. With a focus on sustainability, we design quality products that are made for adventure and built to last, whether it’s for hiking, running, skiing, or just exploring closer to home. As a team, we’re united by our passion for the outdoors, our commitment to exceptional customer service, and our belief in working together to achieve great things.We value individuality and teamwork, believe diversity drives innovation and success, and are committed to building an inclusive and supportive workplace where everyone feels valued and empowered. Whether you’re creating an exceptional in-store experience, driving innovation behind the scenes, or shaping the future of our brand, every role plays a part in bringing Mountain Group to life. If you’re excited about adventure, retail, and making a difference, we’d love to hear from you!
Skills Required
- Passion for creating outstanding customer experiences
- Proven track record in retail management
- Strong leadership skills and ability to motivate and develop a team
- Clear and confident communication skills
- Results-driven approach focused on achieving goals and sales targets
- Approachable, supportive, trustworthy, and collaborative working style
- Energetic and proactive approach with strong task completion
- Problem-solving and decision-making skills aligned with company policies
Mountain Warehouse Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mountain Warehouse and has not been reviewed or approved by Mountain Warehouse.
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Affordable Benefits — Employee discount is widely considered generous, with reports of around 50% off products and periodic uniform allowances. Feedback suggests these retail perks can meaningfully offset purchases for those interested in outdoor gear.
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Strong & Reliable Incentives — Store-level and monthly sales bonus opportunities are cited for some roles and can supplement earnings. Feedback suggests incentives help soften low base pay, particularly in management or high-performing teams.
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Retirement Support — Auto-enrolment pension schemes are mentioned in regions like the UK. Feedback suggests this provides a baseline of long-term financial support for eligible employees.
Mountain Warehouse Insights
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The Company
What We Do
Mountain Warehouse is an outdoor retailer offering clothing and equipment for outdoor activities. It has developed clothing and equipment for the whole family since 1997, including hiking and ski gear. It sells a curated selection of third-party brands, while most products are designed and produced in-house exclusively for Mountain Warehouse. With stores internationally and online sales, it emphasizes quality outdoor products at accessible prices.
