The Assistant Manager – Financial Services will support and
drive CSC DigiPay operations in West Bengal, with a focus on VLE
onboarding, mapping, training, handholding, capacity building, issue
resolution, and coordination with District Managers (DMs).
Key Responsibilities
- Support CSC DigiPay operations across the state, ensuring smooth
implementation and adoption.
- Drive VLE
onboarding and mapping for DigiPay services.
- Conduct
training and provide handholding support to VLEs to improve service
adoption and operational effectiveness.
- Undertake capacity-building initiatives for VLEs and field teams.
- Troubleshoot
operational and technical issues faced by VLEs and coordinate with
relevant teams for timely resolution.
- Coordinate
closely with District Managers (DMs) to monitor operations and
resolve field-level challenges.
- Analyse
operational data and performance metrics to identify trends, gaps, and
improvement areas.
- Use BI
tools for reporting, analysis, monitoring, and decision-making.
- Prepare and share regular operational reports and insights with the management.
- Support initiatives aimed at improving VLE engagement, transaction volumes, service quality, and overall DigiPay performance.
Requirements
- Graduate
from a recognized university/institution.
- Minimum 3 years of prior experience in the FinTech / Financial Services
industry.
- Experience
in field operations, VLE/channel management, digital financial services,
or similar roles will be preferred.
- Good
working knowledge of Business Intelligence (BI) tools and data
analysis.
Skills Required
- Graduate from a recognized university or institution
- Minimum 3 years of prior experience in the FinTech or Financial Services industry
- Experience in field operations, VLE or channel management, digital financial services, or similar roles
- Good working knowledge of Business Intelligence (BI) tools and data analysis
What We Do
CSC e-Governance Services India Limited is an organization named on the CSC recruitment portal that focuses on e-governance and delivery of government-oriented digital services in India. The recruitment page links to the organization's home site (csc.gov.in). The job posting was removed and visitors are directed to the main CSC site for information; the page context indicates the entity provides digital public-service implementations and related support.
