Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
To provide administration support for TOP (Transfer of Policies) and TOC (Transfer of Certification).JOB DESCRIPTION
Transfer of Policies (TOP) / Transfer of Certificates (TOC) Administration
1.Management of TOP emails and calls; promptly responding to email and call inquiries. Performing validation and verification of the TOP/TOC requests timely in accordance to agreed timeline and SOP, as well as updating of change of servicing agent &/or persistency in the system, notification on change of servicing agent request to both the existing and new agent and notification on unsuccessful request for change of servicing agent to the new agent, including their leader.
2.Managing the TOP Master Listings; ensuring that they are in order and updated including proper documentation, scanning and preparation of the regular TOP reports.
3.Providing backend support to Replacement of Policy Appeal Team.
4.Unit/Department Administration – providing administrative support to the superiors on any ad-hoc assigned tasks/projects.
JOB SPECIFICATION
Qualification
- Tertiary education in Business Administration/Life Insurance or related disciplines.
Experience/Knowledge
- Minimum two years related working experience in administration or customer service.
- Working experience in the insurance industry preferred.
Personal Attributes
- Strong administrative skills with the ability to organize work systematically and efficiently.
- Meticulous, detailed oriented and able to perform well under pressure.
- Team player, good working relationship internally among the division staff as well as inter-divisions with other stakeholders and agency force.
- Proficient in Microsoft Office programs, especially Words and Excel.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
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What We Do
In Asia and Africa, Prudential has been providing familiar, trusted financial security to people for 100 years. Today, headquartered in Hong Kong and London, we are ranked top three in 12 Asian markets with 18 million customers, around 68,000 average monthly active agents and access to over 27,000 bank branches in the region.
Prudential is focused on opportunities in the most exciting growth markets in Asia and Africa. With access to over 4 billion people in both these regions, we are investing in broadening our presence and building our leadership in the life and asset management markets.
We are committed to making a positive impact on our customers, our employees and our communities by delivering the best savings, health and protection solutions to people so they can get the most out of life. Visit our websites for more information
Prudential plc: https://www.prudentialplc.com/
Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation
