Assistant Manager, Player Development

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
Lead and grow our VIP team in a highly competitive market. As an Assistant Manager of Player Development, you will manage a team of VIP Hosts, drive revenue and metrics through strategic sales, and elevate the service we provide to new and existing customers. You'll work closely with other internal teams to execute our vision at the highest level and deliver the best player experience.
What you'll do as an Assistant Manager, Player Development

• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining and enhancing relations with existing customers.
• Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance.
• Work closely with Analytics teams to monitor reinvestment programs including comps and other earned or reward incentives.
• Develop and implement sales training programs across the VIP team.
• Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.
• Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.

What you'll bring

• Bachelor's degree in a related field or relevant experience with 4 years of experience in Marketing and Sales, specifically as it relates to relationship building, retention, and growth.
• At least 1 year of experience managing a sales team through effective communication, coaching, and performance management.
• Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
• Demonstrated success in identifying and implementing strategies that improve operational efficiency and increase revenues while controlling expenses.
• Must be able to obtain and maintain required State Gaming Licenses.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 80,000.00 USD - 100,000.00 USD, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.