Assistant Manager - Operations Management

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Essential Duties and Responsibilities

• Technical service, support and installation of all LNW products across assigned areas.
• Practice hands-on skills and knowledge across all product lines
• Overview and management of staff required for existing service contracts in assigned areas – review efficiencies and customer feedback.
• Maintain company confidentiality by following policies, procedures and compliance policies Practice tactful, diplomatic, and polite customer service skills.
• Observable and proven utilization healthy process practices in response management and support escalation
• Visible use of project management skills to drive progression and result
• Identify people challenges and issue to resolve and/or escalate to superior as appropriate
• Balance to maintain a healthy, high moral, good spirited work atmosphere
• Continuous coaching and mentoring to develop and optimize individual and team capability
• Complete independence for day to day operation to manage customer expectations and satisfaction with our team’s technical deliveries - contracted preventive maintenance, troubleshoot service requests and installation
• Maintain a clean and effectively-stocked warehouse for good inventory management practices, receipt and dispatch of all parts and serialized equipment into Singapore company.
• Ensure that tools and equipment are kept in proper, safe, and working condition
• Co-ordinate all logistics requirements for any Singapore in or outbound deliveries
• Handle any administrative tasks required for the normal operations of the office
• Follow Government stipulated Occupational Health and Safety procedures in the workplace.
• Reduce / Control operating costs.
• Business travel may require from time to time for product compliance, game show setup, trainings, installation
• Possess ability to adapt and change.
• Perform other duties as assigned.

Qualifications

Training and/or Experience

• Experience in a technical / service related field and in the gaming industry highly desirable
• Degree in a technical field highly regarded

Knowledge / Skills / Abilities

• Basic mechanical assembly skills/aptitude.
• Observable and proven advanced customer service skills, including the ability to defuse volatile situations.
• Pleasant personality, with the ability to maintain composure under stress.

Education

• Minimum four years’ experience – (observed ability to perform pro-actively, independently, and with leadership, accompanied with the relevant gaming product skills/knowledge at an advanced level).
• High school certificate or equivalent
• Hold and maintain a valid driver license in the jurisdiction employed.
• Ability to obtain/maintain a valid gaming card/license.

Requirements

• Hold and maintain a valid driver license in the jurisdiction employed.
• Ability to obtain/maintain a valid gaming card/license.

Working Conditions

• The work conditions are representative and typical of similar jobs in comparable organizations.
• Actively co-operate and comply with the company’s work health and safety policy and program to ensure own health and safety and the health and safety of others in the workplace
• Ensure compliance with safe work practices
• Ensure not to put self and others at risk
• Use and maintain equipment properly and ensure that the work area is free of hazards
• Report all incidents, injuries and near misses
• Report any hazard or accident to the supervisor or manager as soon as it becomes apparent
• Advise your manager if you do not believe you have the skills, training or equipment to safely perform your duties