Assistant Manager: Malbon Golf

Our store teams are the heart of Leap! We are looking for an innovative and engaging Assistant Manager for our Malbon Golf SoHo location in NYC! This leader embodies the spirit of Malbon Golf culture, customer experience, and lifestyle. They will build dynamic store teams to create exceptional in store experiences and drive performance to achieve business goals.

What We’re Looking For:

• Influence and inspire the team to create exceptional customer experiences by wardrobing each customer based off their needs
• Execute action plans in partnership with the Area Manager to deliver sales goals and maintain client engagement 
• Support Area Manager with recruitment, onboarding, and training for all store positions; Sales Supervisors, Sales Associates, Seasonals
• Ensure store standards are maintained; cleanliness, visual merchandising and operational tasks (inventory counts, tagging, receiving + processing shipment)
• Support with activations and new store openings in the market as needed
• Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus
• Ability to operate independently and work effectively under pressure, support completion of store opening/closing procedures
• Keep an agile work schedule; including days, nights, weekends, holidays 
• 2+ years of direct and/or indirect management experience
• 3+ customer service and/or retail experience; background in similar category preferred
• Technical golf knowledge and awareness of current trends + events required
• Must be at least 18+ years of age
• Maintain an active floor presence, including standing and walking for extended periods of time
• Comfortability using a ladder and lifting a maximum of 50lbs

Who YOU Are:

• Golf Enthusiast - you're not only a fan of the sport but are on the course any chance you get! Your knowledge and interest expands far beyond just the players on tour and golf courses in your neighborhood. You are able to speak on the "fitting process", how to select the right golf ball and the impact a particular shaft on a club can have on a player's performance.
• People Leader- effectively guides and motivates others through coaching and mentoring, assists with training and building a bench of future leaders.
• Customer Obsessed/Hospitality Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
• Adaptable & Entrepreneurial - navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem solve.
• Collaborator- actively seeks and provides feedback, thrives on building relationships and working with teams. 
• Professional- punctual, accountable and honest; takes initiative and demonstrates strong work ethic.
• Brand Advocate/Category Expert- keeps up with trends/fashion/news in related industry; shows passion and ability to teach and educate employees + customers on product.
• Detail Oriented- operates with high efficiency and effectiveness, consistently produces polished and quality work.

Measures of Success:

• Employee Retention Rate: Ability to hire, develop, and promote team members
• Drive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV) and Units Per Transaction (UPT)
• Clienteling: Client Outreach (CRM), Networking NPS (net promoter score)
• Ability to accomplish tasks + meet deadlines effectively

About Leap:

The Leap platform launches and operates insight-driven retail stores for modern brands with better performance and less risk. Among the trailblazing brands we work with are: Grown Brilliance, Frankies Bikinis, Malbon Golf, ThirdLove, True Classic Tees and many more. 

Leap Employee Perks:

• Employee discount + wardrobe allotment for participating brands
• Bonus Eligible
• 401K 
• Accrued PTO for those eligible (blackout periods apply)
• Medical, Dental & Vision benefits (must avg 32hrs+/wk)
• Employee Assistance Program

Pay Range - $23/hr - $25/hr
If you’re passionate about helping emerging brands succeed and being an integral part of the revolution of retail, a career at Leap could be your ideal match. Leap.com

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.