Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
This role will process & approve Claims (both major & minor claims), assist in higher approval of claims exceeding assessors’ authority, provide agency enquiry support, participate in departmental projects to enhance the operational efficiency and supervise subordinates in handling daily operational issues.Job Responsibilities:
- Approve claim cases within TAT
- Conduct claims investigation
- Prepare tailored made letters (including decision and investigation letters)
- Develop user manual, stakeholders communication and conduct user training sessions
- Review manual claims letter
- Handle system-related enquiries from internal staff
- Respond to agents' enquiries and other agent related enquiries
- Manage the turnaround of the claims related request (e.g. claim cases, enquiries)
- Assist manager to allocate proper resources on daily tasks
- Lead team and manage workload for the team (e.g. resource allocation based on demands)
- Manage staff performance and development (e.g. coaching, mentoring, regular feedback etc.)
- Provide guidance to junior staff on complex and non-standard cases
- Handle ad hoc assignments from management
Job Requirements:
- Bachelor’s degree in Life Insurance including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service).
- Minimum 6 years of working experience individual life insurance / Claims Operation (preferably with insurance/financial industry), in which 2 years in supervisory role
- Fluent written and verbal English and Cantonese with knowledge of Putonghua an advantage
- Proficient in Microsoft Office (including Word, Excel, PowerPoint)
- A good team player who is eager to learn and strive for improvement
- Attention to details with high accuracy rate
- Good analytical, communication and interpersonal skills
- Ability to work independently
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
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What We Do
In Asia and Africa, Prudential has been providing familiar, trusted financial security to people for 100 years. Today, headquartered in Hong Kong and London, we are ranked top three in 12 Asian markets with 18 million customers, around 68,000 average monthly active agents and access to over 27,000 bank branches in the region. Prudential is focused on opportunities in the most exciting growth markets in Asia and Africa. With access to over 4 billion people in both these regions, we are investing in broadening our presence and building our leadership in the life and asset management markets. We are committed to making a positive impact on our customers, our employees and our communities by delivering the best savings, health and protection solutions to people so they can get the most out of life. Visit our websites for more information Prudential plc: https://www.prudentialplc.com/ Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation
