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Position Summary:
This position is responsible for supporting the General Manager in the operation of the restaurant, assisting with leading and developing a team of employees in effectively performing their daily tasks while maintaining high standards for food, service, health and safety. The incumbent also assists with ensuring proper product preparation, inventory control, personnel management, sales and marketing efforts.
Primary Duties and Responsibilities: includes but not limited to:
- Assists in directing, planning and overseeing the operations of the outlet
- Assists in the decision-making process for interviewing, hiring, and training new applicants.
- Responsible for the scheduling, growth opportunities and employee development of all front-of-house employees
- Responsible for front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency and profitably
- Anticipate and accommodate needs of the guests
- Attends and leads daily pre-service meetings
- Coaches and develops front-of-house employees by setting clear guidelines and expectations
- Ensures that all guest and employee concerns are resolved
- Possesses in-depth knowledge of operational systems, including payroll
- Regulates all executive-level POS functions
- Ensures all employees are compliant with all front-of-house standards and procedures
- Ensures the reconciliation of all end-of-shift financials
- Practical knowledge in the job duties of all supervised employees
- Communicates clearly and concisely with heart-of-house employees during service
- Ensures the completion of all opening and closing procedures as prescribed by company
- Attends and participates in any training sessions, departmental meetings or daily pre-service meetings.
- Assists budgeting, P&L analysis, payroll and supply inventories
- Responsible for hiring, training and evaluating all restaurant personnel and enforcing food and beverage policies and procedures
- Ensures excellent service standards
- Responsible for all menu updates
- Manages server check averages and informs management and staff of necessary areas of improvement
Secondary Duties and Responsibilities:
- Ensures the general cleanliness of the front-of-house, and the entire venue
- Ensures that all mechanical systems are in good working order and compliant with all federal, state and local ordinances
- Participates in reviewing the venue’s monthly Profit & Loss statement
- Ensures Department of Health and company sanitation standards
- Ensures that the venue is compliant with all federal, state and local laws and regulations; and company policies
- Assists the General Manager in evaluating Team Members’ job performances and annual performance reviews
- Responsible for discipline in accordance to company policies and procedures
- Assists in overseeing the replacement or repair of all breakage, damage of equipment or furniture
- Builds rapport, commitment and loyalty with customers and associates
- Investigates and responds to all specific customer complaint letters
- Portrays a positive and professional attitude
- Assists the General Manager with Beverage Program
- Performs other related duties as assigned
Minimum Education and Qualifications:
- High school diploma or equivalent
- Two (2) years of high-volume restaurant supervisory experience, including experience in a quick service or fast casual dining environment
- Experience with revenue and expense accounts and impact on store profitability
Competencies: Incumbent will master the following competencies while in this position:
- Learns by listening, observing other team members and sharing knowledge while leading by example.
- Portrays a positive and professional attitude.
- Possesses in-depth knowledge of all food and beverage menus and the venue
- Knowledge of Mohegan Sun corporate and department policies and procedures
- Effective utilization of Mohegan Sun evaluation programs
- Works as part of a team and provides help and support to all fellow team members.
- Knowledge of Mohegan Sun corporate and department policies and procedures
- Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment
Training Requirements:
- Must complete all appropriate Human Resources Manager Training courses
- Must develop a thorough knowledge of culinary disciplines and cost factors (labor, food, etc.)
- Successful completion of Jersey Mike’s portal training
- SMART alcohol awareness certification
- Understanding of Scheduling and Time & Attendance system and Manager Self Service systems
Physical Demands and Work Environment:
- Must be able to work in a casino environment with possible exposure to secondhand smoke
- Must be able to stand for extended periods of time
- Must be able to lift up to 50 lbs.
- Must be able to work various shifts and flexible hours
- Must be able to work in and out of different temperature ranges
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.
Work Shift:
RegularKnock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
What We Do
Mohegan is the owner, developer and manager of premier entertainment resorts in the United States, Canada, and Northern Asia. Mohegan’s U.S. operations include resorts in Connecticut, Washington, Pennsylvania, New Jersey, and Nevada; Canadian operations are based in Niagara Falls; and Mohegan Inspire is located in Incheon, South Korea. The brand’s iGaming division, Mohegan Digital, provides cutting-edge online gaming solutions to Mohegan’s loyal fan base and meets the digital needs of customers on a global scale. Mohegan is owner and operator of Connecticut Sun, a professional basketball team in the WNBA. For more information on Mohegan and its properties, please visit www.mohegangaming.com.
