Assistant Manager - GM Energy Customer Support Operations

Description
Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, MI three times per week, at minimum [or other frequency dictated by the business].
The Role
The Assistant Manager - GM Energy Customer Support Operations will lead existing operations and planning of future GM Energy products. This role will work cross-functionally & cross-border, supporting the launch and ongoing management of GM Energy products. Geographic scope is the US, Canada & Mexico, with potential expansion to other global markets.
Reporting to the Manager | GM Energy Product & Customer Care, this position supports the customer care operations related to charging and energy products & solutions. This includes:
What You'll Do (Responsibilities):

• Working closely with internal and external stakeholders, lead the following cross-functionally
  
  • Relationship(s) with external service provider(s)
  • Data, Content & Applications of GM Energy products
  • Key Performance Indicator tracking
• Proactively work with suppliers, partners, sales, logistics and management as necessary to ensure workstream deliverables and contract requirements are met
• Enable issue resolution across teams to ensure projects deliver to quality, time, and cost
• Manage team of technical advisors including payroll, training, and performance
• Develop & implement new processes, provide feedback, and work with peers and other leaders to ensure continuous improvement of business operations
• Provide regular cadence of clear updates to leadership, to ensure awareness of progress including flagging areas of cost/schedule/technical risks.
• Other duties as assigned

Additional Description
Your Skills & Abilities (Required Qualifications):

• Bachelor's degree in a relevant engineering, supply chain, or purchasing field required
• PMP certification and/or familiarity and/or formal training in project management principles is a plus
• Experience with aftersales, warranty, marketing, or product management
• Proven track record partnering with external and internal stakeholders to deliver mutually beneficial outcomes
• Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality
• Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations
• Desire to work in a complex and evolving environment and to bring an innovation mindset. Comfort working in a fast-paced start-up technology environment is essential.
• Highly proficient in oral and written communication skills
• Previous experience deploying energy storage in multiple regions is desirable.
• Strong computer software skills, especially Microsoft Office, including familiarity with MS Project and Lucid
• Willing to travel 20-30% of the time, as necessary to execute responsibilities of the position

What Will Give You a Competitive Edge (Preferred Qualifications):

• 5+ years of product/operations management and/or SSM (sales, service, marketing) experience
• Product marketing (research, planning, definition, business case)
• Program management (resource allocation, dependencies, execution)
• Marketing communications experience (i.e. brand, retail/dealer)
• Strong knowledge of customer care, aftersales & warranty
• Supplier Management
• Training and content development
• Experience presenting to Senior Leadership
• Managing teams in the past is a plus
• Interest in becoming technically proficient in the unique aspects of Energy products: charge times/ lengths, types of chargers, customer requirements, benefits beyond charging

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
This job may be eligible for relocation benefits.
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