Company Description
LVMH Beauty's activities benefit from exceptional dynamism that relies on both the longevity and development of key lines, and on the boldness of new creations. All are driven by the same values: a quest for excellence, creativity, innovation, and perfect mastery of their image. The brands cultivate what makes them unique and are guaranteed to make them stand out in a highly competitive global market. The success of the LVMH Beauty Division depends on finding the right balance between major historic Houses, such as Parfums Christian Dior, Parfums Givenchy, Acqua di Parma, Guerlain, and newer brands with strong potential like Kenzo Parfums, Fresh, and Make Up For Ever. LVMH Beauty invites you today to join its North America teams. LVMH Beauty is part of the LVMH Group.
Job Description
Position Overview:
The E-commerce Assistant Manager will support the E-commerce Manager in overseeing fulfillment operations for multiple luxury perfume, beauty, and cosmetic brands within a high-volume distribution center. This role ensures seamless execution of e-commerce processes, from order processing to shipment, while maintaining efficiency, accuracy, and brand standards.
Key Responsibilities:
Operational Support & Execution
- Assist in managing e-commerce fulfillment operations, ensuring timely and accurate order processing and shipping.
- Monitor workflow efficiency, staffing allocation, and adherence to SLAs.
- Coordinate with internal and external teams to optimize order fulfillment and resolve bottlenecks.
Team Leadership & Training
- Support the training and development of the e-commerce team.
- Assist in supervising daily operations, providing guidance, and ensuring adherence to standard operating procedures.
- Foster a culture of continuous improvement, teamwork, and accountability.
Process Improvement & Performance Monitoring
- Track key performance indicators (KPIs) and support initiatives to improve order accuracy, processing speed, and overall efficiency.
- Identify opportunities for process optimization and collaborate on implementing best practices.
- Assist in managing peak periods, including promotional events and holiday surges.
Collaboration & Communication
- Work closely with cross-functional teams, including inventory, customer service, and IT, to ensure smooth operations.
- Serve as a liaison between the EC team and brand stakeholders to align on service expectations and requirements.
Quality Control & Compliance
- Ensure that all orders meet brand presentation, packaging, and customization standards.
- Support compliance with company policies, safety regulations, and company best practices.
Qualifications
- 3+ years of experience in eCommerce fulfillment, warehouse operations, or a related field, preferably in the luxury beauty or cosmetics industry.
- Strong leadership and team management skills, with experience in training and motivating employees.
- Familiarity with warehouse management systems (WMS), and automation tools.
- Ability to analyze performance data and implement process improvements.
- Excellent communication, problem-solving, and organizational skills.
- Experience handling customized orders (engraving, gift wrapping, etc.) is a plus.
- Ability to work in a fast-paced environment, especially during peak sales periods.
Additional Information
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $85,000 - $95,000.
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What We Do
LVMH is the world leader in luxury.
A family group founded in 1987 and headed by Chairman and CEO Bernard Arnault, LVMH is now home to 75 iconic Maisons, which embody a distinctive art de vivre blending heritage and modernity. With reported sales of 79.2 billion euros in 2022 and 5600 stores around the world, we are the only group present in all major sectors of the luxury industry: Wines & Spirits, Fashion & Leather Goods, Perfumes & Cosmetics, Watches & Jewelry, Selective Distribution.
Our long-term vision, entrepreneurial spirit and constant search for new solutions set us apart. The success of our Group is only possible thanks to our employees: 196,000 passionate and committed women and men, representing 190 nationalities, work in our studios, workshops, wineries, factories, offices and boutiques all around the world. Their talent and their diversity are our strength.
Being part of LVMH means being continuously inspired by our heritage, creativity and sense of the collective. We have exceptional stories to share and an unrivalled legacy to pass on to future generations.
Being part of LVMH means being challenged. We set ambitious paths to excellence by continuously pushing the boundaries, raising our standards and renewing ourselves to ensure the long-term development of our Maisons.
Being part of LVMH means belonging to one of the world’s most creative and innovative communities. We foster collaborations that enable our people to enrich their knowledge, grow their network and share their passions.
Being part of LVMH means being supported in an inclusive and diverse workplace, where all voices are heard and each talent is given the means to thrive.
In 6 different industries, across 81 countries, LVMH and its Maisons are committed to exemplary ethics, social and environmental responsibility. We strive to ensure that our products and the way they are made have positive impact on our entire ecosystem and on our host communities.
At LVMH, we craft the future.
