When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job TitleAssistant Manager - Customer Operations
Location(s)Mumbai
Job Description Summary:
Quote to cash
- Drive the Order Management process in line with compliance .
- Define and monitor organizational KPIs and Goals
- Manage and enhance team productivity.
- Define and monitor related quality parameters.
- Knowledge Sharing: Creating backup plan to ensure the team is acquainted and 100% compliant of all the critical processes.
- Ability to improve existing process and parameters, by introducing effective ways, thus saving cost/improving bottom line.
- Understanding and seamless execution of various payment methods such as letter of credit, cash against document, PBG, SBLC, etc.
- Thorough knowledge on LC documentation in line with UCP
- Drive customer specific commercial documentary requirement.
- Should have knowledge on varieties of tender and related terms.
- Complete knowledge of foreign trade rules and regulations for import and export Knowledge of commercials (taxation, logistics, contract management).
- For 3rd party items ,release POs to the supplier & entire Procure to Pay co-ordination experience. Coordinating with vendors for faster delivery of third party supplies to the customer
- Keeping the customer informed about the order status within defined TAT
- Evaluating vendor performance and taking appropriate measures to meet organization goals/parameters
- Handles the administrative logistics functions that support the operations, such as documentation for ‘regular’ shipments, Vendor invoices; files loss, damage and overcharge claims; and supports in planning and executing logistics - related initiatives
- Ensures complete and maintain adequate documentation to meet customer requirement and internal/external compliance parameters.
- Maintaining timely control of supplier orders, amendments, and other documents in SAP to ensure accurate retention of records. (with other point)
- Manage customer complaints & escalations by giving patient ear to their grievance to provide timely resolution.
- Monitor the changing needs of the service, liaising with internal and external customers to identify areas for improvement and make recommendations for service.
- Organize and execute daily tasks to provide an efficient and quality service to the customers.
- Periodic connects on orders status and dispatch reports with regional teams
- Periodical MIS publishing such as weekly dispatch status, fortnight vendor connect, quarterly vendor performance ,analysis report, annual open vendors.
- Supplier Onboarding and maintenance process experience will be preferred.
MIS
- Weekly risk to revenue analysis with senior management.
- Periodical information sharing to respective stakeholders Eg: daily order status, daily shipment status, shipment on hold, production hold, etc.
Experience:
- Minimum experience of 4 ~ 7 years in MedTech industry will be preferred.
Preferred Skills:
- Must have excellent oral and written communication skills Fluent in English.
- Must be able to build good relationship within the team.
- Able to work under pressure and can perform well at the sometime.
- One must be knowledgeable in computer system SAP SD Module and operations.
- Must know how to manage time and prioritize his own tasks and other people’s tasks.
- Know how on analytical tools like POWER BI will be preferred
Competency Required:
- Strategic Perspective:
- Successfully complete individual goals in support of the company strategy.
- Takes on assignments in different areas of operations.
- Leadership:
- Increase personal effectiveness and performance.
- Ask for stretch assignments.
- Change Management:
- Research/ present new ideas.
- Is ready to work in a dynamic environment.
What We Do
For 85 years, PerkinElmer has pushed the boundaries of science from food to health to the environment. We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better.
PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products.
Learn more at www.newperkinelmer.com.
