Unit: UMKL Gujarat (1806)
Location: Gujarat
Dept.: Quality
Function: Customer Quality Assurance (CQA)
Designation: Asst. Manager
Qualification: BE/B. Tech (Mechanical /Automobile Engineering
Experience: 8 ~10 years
To ensure customer satisfaction by controlling customer-related quality issues, driving timely complaint resolution, maintaining customer-specific quality requirements, and implementing preventive actions to avoid recurrence.
Key Responsibilities
A. Customer Complaint Management
1. Receive, analysis, and coordinate closure of customer complaints.
2. Lead 8D / CQPR / CAPA activities for customer issues.
3. Perform problem analysis using 5 Why, Fishbone, Fault Tree Analysis (FTA), Pareto and other QC tools.
4. Establish immediate containment and permanent corrective actions.
5. Ensure effectiveness verification and prevent recurrence.
6. Monitor customer complaint trends and repeat complaints.
B. Customer Communication
1. Act as the primary quality interface between the company and customer.
2. Communicate containment, root cause, corrective action and implementation status.
3. Participate in customer quality review meetings and escalation discussions.
4. Ensure customer requirements and concerns are communicated internally.
C. Quality Performance Monitoring
1. Monitor customer PPM, rejection, warranty, complaints and quality ratings.
2. Prepare daily/weekly/monthly customer quality dashboards.
3. Analyze trends and identify major contributors.
4. Drive action plans for improvement of customer quality KPIs.
D. Problem-Solving & Root Cause Analysis
1. Lead cross-functional teams for complex quality problems.
2. Validate the actual root cause through data and trials.
3. Implement robust corrective actions rather than temporary solutions.
4. Verify action effectiveness using defined quality indicators.
5. Ensure lessons learned are incorporated into similar products/processes.
6. APQP / PPAP / New Product Quality
7. Support new product development from the customer-quality perspective.
8. Review APQP, PFMEA, Control Plan, Process Flow, MSA, SPC and PPAP documents.
9. Coordinate customer PPAP submission and approval.
10. Track customer-specific requirements and special characteristics.
11. Support prototype, pre-launch and production validation activities.
E. Customer Audit & Assessment
1. Prepare the organization for customer audits and assessments.
2. Coordinate customer visits and quality audits.
3. Ensure closure of customer audit findings within agreed timelines.
4. Monitor customer-specific systems, standards and requirements.
5. Maintain audit evidence and compliance records.
F. Internal Quality Coordination
1.Coordinate with Production, Process Engineering, Tool Room, Maintenance,
Purchase, Supplier Quality
2.Conduct internal reviews for customer-related issues.
3. Ensure containment across WIP, finished goods, warehouse and dispatch.
4.Establish traceability and suspect-part identification when required
G. Monthly customer related documents submission
1.SMIR
2.4M
H. Half yearly document submission and execution
1) Revalidation
2.Testing
Skills Required
- BE or B.Tech degree in Mechanical or Automobile Engineering
- 8 to 10 years of experience
What We Do
Uno Minda Limited is a global automotive technology and systems manufacturer and supplier serving original equipment manufacturers (OEMs). The company designs and produces more than 25 categories of components for passenger cars, commercial vehicles, two- and three-wheelers, and electric or hybrid vehicles. Its portfolio includes switching, lighting, acoustics, seating, and alloy-wheel systems, supported by manufacturing facilities and research and engineering centers across multiple countries.
