Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Position : Assistant Manager, Catalog Operation Management
What you will do:
* With improving catalog quality in Taiwan Coupang Marketplace in mind, create scalable and automated solutions for end-to-end management of new programs in partnership with various internal teams. Develops SOP for manual management where automation is not possible.
* Manage a team of 10-15 contractors (daily attendance, performance monitoring and evaluation, workload management etc)
* When an issue arises, dive deep into the roots of the issue, propose solutions supported by data and facts.
* Drive improvement in operational performance and lead projects to further expand our business and enhance both our customer’s and partner teams experience.
* Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross-functional project teams and program stakeholders.
* Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements.
* Ensures that multiple projects within the program roadmap meet specified timelines to deliver results.
Basic Qualifications:
* 4 years of experience in program/project/process management or business operations preferably in the e-commerce industry.
* English speaking and writing skills are a must.
* Highly analytical, detail-oriented, strong business sense, and willingness to work within a fast-paced and growing environment Excel skills
* Ability to gather, analyze, and organize large amounts of data and provide insight and recommendation
* Strong Excel skills
Preferred Qualifications:
* 1 year of people management experience.
* SQL or other data-building experience is a strong plus.
Recruitment Process :
• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Things to Consider :
• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
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What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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