Assistant Manager, Captured Test Fleet - Company Vehicle Operations

Description
Assistant Manager, Captured Test Fleet - Company Vehicle Operations is responsible for leading the planning and execution of Captured Test Fleet programs and retrofit of Manufacturing Validation Build Saleable vehicles. This role owns day-to-day fleet operations, provides leadership and coordination across the CTF team, and drives cross-functional communication and issue resolution to support vehicle readiness, quality actions, and business priorities.
Major Responsibilities

• Lead all pre-delivery processes required for incoming vehicles and ensure vehicles are assigned, prioritized, and delivered to users in alignment with program team and business needs.
• Oversee day-to-day Captured Test Fleet operations, including vehicle usage planning, readiness tracking, fleet disposition decisions, and execution of changes required to support program timing and operational objectives.
• Provide leadership, direction, and coordination across CTF support roles and partner teams, including onboarding support, work prioritization, and follow-through on team deliverables.
• Serve as the escalation point for operational, quality, and retrofit issues on incoming and in-service vehicles, driving timely resolution with engineering, program quality, suppliers, and internal stakeholders.
• Review retrofit worksheets for completeness, validate repair direction, and ensure the retrofit repair matrix and related tracking tools are maintained and kept current.
• Act as a primary point of contact for retrofit execution, coordinating technicians, parts, materials, and support functions to remove barriers and maintain execution timing.
• Manage budget-related activities for the Captured Test Fleet operation, including tracking spend, monitoring invoices, coordinating invoice processing, and supporting accurate financial reporting and follow-up.
• Support executive vehicle needs and special requests, coordinating vehicle readiness, timing, communications, and issue resolution to ensure a high level of service and responsiveness.
• Partner with cross-functional teams to manage vehicle quality concerns, issue replication, software exposure, and required retrofit actions prior to reassignment or auction.
• Communicate fleet status, priorities, risks, and action plans clearly across global stakeholders, and support decision-making through strong organization, follow-up, and operational judgment.

Required Skills

• Demonstrated leadership and team coordination skills, with the ability to align multiple stakeholders and drive execution through others.
• Strong automotive knowledge related to vehicle function, software, parts, assembly, repair, and quality issue resolution.
• Understanding of the Global Vehicle Development Process and how Captured Test Fleet activities support launch quality and customer readiness.
• High level of interpersonal skills, with the ability to work effectively across engineering, operations, quality, suppliers, and field partners.
• Strong project management, planning, organizational, and execution skills with the ability to manage multiple priorities in a fast-paced environment.
• Effective written and verbal communication skills, including the ability to escalate issues, coordinate actions, and provide clear direction across teams.

Education and Preferred Skills

• Bachelor's degree, with 3+ years industry experience.
• Knowledge of Company Vehicle Operations programs, policies, and procedures, including Captured Test Fleet requirements and driver/use restrictions.
• Experience with GM systems such as eCVMS, Global Warranty, VTIMS, SPS, and GIMS.
• Familiarity with ONS reporting and vehicle/fleet tracking tools.
• Experience with EV charging and vehicle technology.
• Experience leading cross-functional operational work, balancing fleet execution with stakeholder communication and issue management.
• Experience being an hourly supervisor.

Location: Hybrid. This role is categorized as hybrid. This means the successful candidate is expected to report to the - Global HQ Warren Mi three times per week, at minimum [or other frequency dictated by the business]
Relocation: This role is NOT eligible for relocation benefits
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
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