At Northwest Center @ Amazon, we deliver exceptional experiences in a dynamic corporate environment through innovative programs that connect people, promote wellness, and build community. One of those programs is the highly visible Banana Program, a unique initiative sponsored by Amazon Global Real Estate & Facilities (GREF) that provides free, healthy, and compostable snacks to employees across North America.
As our Assistant Manager, Banana Program, you'll help lead a team dedicated to creating exceptional customer experiences while fostering an engaging and supportive workplace. You'll coach and develop Lead Banistas and Banistas, promote operational excellence, and drive consistency across Banana Stand locations.
In this role, you'll partner with leadership to implement best practices, elevate team performance, and ensure every interaction reflects our commitment to outstanding service. Your leadership will directly influence employee growth, customer satisfaction, and the continued success of the program.
If you're a people-focused leader who thrives in a fast-paced environment and enjoys developing talent, this is an opportunity to make a visible impact. Amazon's dynamic culture requires adaptability, strong communication, and a passion for delivering world-class service. Occasional evening and weekend availability may be needed to best support your team and operations.
Location: Arlington, VA + DMV Area
Schedule: Full-time, 7:15am - 4:00pm with flexibility to work evenings and weekends as needed
Salary Range: $69,513 - $79,352 per year
What we can offer:
- Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
- 17 Accrued Paid Time Off Days Annually
- Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Arlington, VA: Company-Provided SmarTrip card or Parking Stipend - $153/month
- Pet Insurance Discount Program
What You Will Do
Operational Excellence
- Provide management, day-to-day direction, and leadership to Community Banana Stands in multiple areas.
- Execute banana stand events, coordinating operations and communicating with stakeholders/event organizers.
- Coordinate staffing schedules and coverage to ensure stands operate as scheduled, including supporting staffing needs and open/close coverage as necessary.
- Ensure monthly asset inventory is completed and reconciled.
- Report, track, and partner with stakeholders on all repairs for stands and bikes.
- Engage in process improvement and maintenance of documentation including SOPs and Work Instructions.
- Lead and implement change initiatives related to business process and technologies.
- Support reporting through dashboard maintenance and the collection/analysis of program metrics.
- Exercise good judgment in areas of responsibility; identify or assist in identifying alternative solutions to problems or situations.
- Assist with new tasks, processes, or projects as needed to support team requirements, other NWC divisions, and asks from Amazon partners.
People Leadership
- Assist leadership in interviewing, hiring, and termination discussions.
- Ensure new team members are appropriately onboarded and trained.
- Manage staff performance by ensuring procedures, processes, and policies are understood and addressing performance concerns and feedback as needed.
- Manage timecard approval as well as time off and attendance maintenance for team.
- Schedule regular team 1:1 syncs to discuss operations and professional development.
- Contribute to a positive work environment that encourages retention and talent.
- Work collaboratively across the organization with different job levels and departments.
Customer Experience
- Work collaboratively with all stakeholders supporting the program, including but not limited to Facilities Management, Property Management, Move Partners, Community Marketing, Amazon Corporate Security (ACS), and NWC support services.
- Provide elevated customer support for Amazon employees, public guests, and vendor partners.
- Respond to inquires regarding the program whether it be compliments, comments, or complaints related to the banana program.
- Associate degree preferred or equivalent combination of education and experience
- 4 years’ experience in customer service or administrative support
- 3 years' experience as a supervisor or similar management role
- Must have a valid driver's license and auto insurance
- Proficient in Excel, Outlook, and general Windows navigation
- Proven excellent customer service skills and the ability to multi-task in a fast-paced environment while always remaining professional and friendly.
- Maintain sound judgement while managing competing priorities, adapting to changing business needs, meeting deadlines, and remaining calm under pressure, even in ambiguous and stressful situations.
- Excellent interpersonal skills and the ability to successfully connect with employees and the community.
- An efficient, clear communicator capable of supporting diverse audiences through clear verbal and electronic communication with both small and large groups.
- Detail-oriented, thorough, and accurate with ability to assess program holistically.
- Demonstrate flexibility, respect, and professionalism while contributing positively to team dynamics and workplace challenges.
- Possess strong conflict resolution, critical thinking, and problem-solving skills.
- Regularly seek new and improved methodologies for enhancing the effectiveness of organization. Employ imagination and creativity in the application of duties and responsibilities.
- Demonstrate competencies in strategic planning and financial management.
- Ability to understand, interpret, and follow Amazon's policies and procedures.
- Maintain regular and consistent attendance and punctuality.
- Uphold a high level of confidentiality without exception.
- Commitment to Northwest Center's mission of inclusion; ability to successfully work in a diverse environment.
- Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
- Will need to carry supplies to other buildings.
- Encompasses a combination of desk work and actively visiting several Amazon buildings; the ability to walk consistently within a 1.5-mile radius is required.
- Ability to read, write, communicate, and comprehend the English language.
- Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
- Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
- Ability to work flexible hours including occasional changes in schedule according to project needs. Occasional earlier or later start times, nights, and weekends may arise.
- Ability to travel to other states and locations to visit staff.
- This is a dog-friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.
About Us
At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.
Skills Required
- Associate degree or equivalent combination of education and experience
- Four years of experience in customer service or administrative support
- Three years of experience as a supervisor or similar management role
- Valid driver's license and auto insurance
- Proficiency in Excel, Outlook, and general Windows navigation
- Excellent customer service, communication, interpersonal, multitasking, conflict resolution, critical thinking, and problem-solving skills
- Ability to manage competing priorities, adapt to changing business needs, meet deadlines, and remain calm under pressure
- Ability to demonstrate strategic planning and financial management competencies
- Ability to understand, interpret, and follow Amazon policies and procedures
- Regular and consistent attendance and punctuality
- Ability to maintain confidentiality
- Ability to work in a diverse environment and support Northwest Center's inclusion mission
- Ability to frequently carry and lift up to 50 pounds
- Ability to walk consistently within a 1.5-mile radius and visit multiple buildings
- Ability to work flexible hours, including occasional evenings, nights, weekends, and schedule changes
- Ability to travel to other states and locations to visit staff
What We Do
We envision a day when all people have the same opportunities to grow, contribute to our society and enjoy a fulfilling life. Since 1965, our mission has been to promote the growth, development and independence of people with disabilities through programs of education, rehabilitation and work opportunity. Northwest Center employees embody our commitment to diversity and inclusion. Each of our business divisions is unique, offering a micro-community that is also part of the larger non-profit organization and mission. Our passionate staff members are connected by our core value of inclusion for people of all abilities. Our corporate headquarters are located in Seattle and we operate throughout Washington State. For more information and to get involved, visit: www.nwcenter.org Like us on Facebook - www.facebook.com/nwcenter Follow us on Twitter - www.twitter.com/nwcenter Subscribe to our YouTube Channel: www.youtube.com/nwcenter
