Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
The role will promote ethical business practices and conduct as well as provide compliance advice to ensure the Macau branch operations are meeting Macau’s law and regulatory requirements, group policies and procedures.Job Responsibilities
Supervise and oversee the complaint and investigation cases, including but not limited to designing and preparing compliance report and complaint case/disciplinary statistics to management, providing advice and assist teammates in conducting investigation, interview of complainant and complainee, preparing of investigation report, implementing Disciplinary actions.
Management of Macau branch’s relationship with local Macau regulator, including submission of regulatory filings and statistics, handling of queries from regulators and coordination of regulatory inspection/visits, etc.
Handle various types of internal and external complaints/enquiries, collaborate with Enterprise Risk Management (ERM), Customer Service (CS) as well as other necessary parties to investigate, and execute disciplinary actions against insurance agents in an effective and timely manner.
Uplift agency’s compliance awareness by providing appropriate and updated training to agencies.
Maintain, dispatch and communicate Agency Handbook, Policy of Disciplinary Point System and Standard Operating Procedures in accordance with regulatory and internal requirements to agency.
Collaborate with wider Prudential colleagues, support PHKL/PGHK CCO in proactively providing Macau branch’s views throughout the consultation and implementation process. Monitor new requirements and initiatives and advise on action plan.
Participate in ad-hoc compliance projects and provide deliverables within set timelines.
Job Requirements
Bachelor’s degree holder or above
Have 3 years’ relevant experience in Insurance, Complaint Investigation, Legal, Compliance or Risk management.
Familiar with regulatory requirements and market practices.
Less experience will be considered as Senior Officer / Officer.
Resident of Macau SAR is preferred
Strong in MS Excel and PowerPoint skills
Proficiency in spoken and written English and Chinese
Strong interpersonal and communication skills
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
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What We Do
In Asia and Africa, Prudential has been providing familiar, trusted financial security to people for 100 years. Today, headquartered in Hong Kong and London, we are ranked top three in 12 Asian markets with 18 million customers, around 68,000 average monthly active agents and access to over 27,000 bank branches in the region. Prudential is focused on opportunities in the most exciting growth markets in Asia and Africa. With access to over 4 billion people in both these regions, we are investing in broadening our presence and building our leadership in the life and asset management markets. We are committed to making a positive impact on our customers, our employees and our communities by delivering the best savings, health and protection solutions to people so they can get the most out of life. Visit our websites for more information Prudential plc: https://www.prudentialplc.com/ Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation
