Assistant IT Manager

Company Description

Anantara is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense for authentic hospitality. Found in the most captivating locations around the world– from vibrant cities to vast deserts, from lush jungles to palm-fringed beaches – our ambition is to create unforgettable memories for every guest in every destination.

Here at Qasr Al Sarab Desert Resort by Anantara we are proud to present our discerning guests with a signature blend of indulgences, Arabian hospitality and contemporary charm. Qasr Al Sarab, which translates to "the palace of the mirages" in Arabic, beautifully captures the palatial elegance of the resort as it gracefully rises from the rolling dunes, akin to a mirage.

Nestled in the world’s largest continuous sand desert, the Rub Al Khali, the resort reflects traditional Emirati hospitality, with rich design and architecture that pays homage to the region’s traditions. The magnificent, towering dunes echo with stories of travellers and desert tribes that have roamed and settled here for centuries.

Job Description

• Develop, handle and maintain and secure all IT systems within the organization including both hardware and software such as Opera, Micros, Sun System and Material Control
• Responsible for supporting all hardware and software problems reported, documenting problems and solutions as required
• Ensure compliance with established procedures, systems security, availability, internal controls and organization standards.
• Support the daily operations of information technology and telecommunications to meet the highest standards of service to all concerned parties and respond to user’s needs and requests.
• Identify & propose solutions for upgrading needs for both hardware and software application in line with the hotel present and future business needs.
• Ensure adequate back-up procedures are present to protect both hardware and software applications from system failures or loss of data as well as corporate servers and applications are implemented, documented and stored
• Monitor the performance of all Corporate Web Systems and applications and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions
• Ensure confidentiality about the information released to users as part of their job function as the systems contain valuable and proprietary information
• Implement all the hotel requests that is related to Exchange Server, in line with Anantara guidelines for email and internet
• Control all user’s IDs, passwords, Users group rights and utilities of all corporate web applications
• Maintain the inventory of materials and computer related supplies
• Establish documentations and reports as per company policies and procedures
• Manage, implement and control Systems project according to the strategic plan
• Train the users as necessary
• Ensure internet service is provided effectively
• Log and track all software licenses to ensure legal compliance.
• Coordinate service and maintenance of computer hardware and peripherals, printers, photocopiers, facsimiles and data services.
• Oversee troubleshooting, systems backups; archiving and disaster recovery and provides expert support when necessary.
• Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LANand WAN/internet.
  Provide network communications support and technical guidance.

Qualifications

• Good knowledge & management in Opera PMS, Micros POS, PBX, Back office and TV systems
• Anticipate and proactively make recommendations to any potential problems with respect to the day-to-day operations of the hotels
• Recommend any potential improvements that will be of benefits to the hotels.
• Review any additional user requests and assign those approved to appropriate MIS resources.
• Continuously find a way to improve the implementation. Communicate and share lessons learned to the rest of the team.
• Good coordinate with users to meet satisfied
• Any other related jobs upon assignment.

Additional Information

Relocate to Remote Area