We're on the lookout for individuals who are passionate about fashion, think outside the box, and have an eye for innovation.
Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.
We are looking for a proactive and detail-oriented Assistant IT Manager (Projects and Operations) to support regional IT initiatives, oversee application operations, and ensure successful project delivery across multiple markets. The role involves hands-on support of enterprise applications, coordination of system enhancements, and participation in overseas project rollouts within the retail and eCommerce space.
Job Responsibilities:
Assist in the planning, execution, and monitoring of IT projects, including regional deployments and rollouts across overseas markets
Provide application support for core systems, including POS, ERP, CRM, and WMS - troubleshoot issues and ensure business continuity
Manage small-scale development and enhancement initiatives for web applications and system integrations
Collaborate with cross-functional teams to gather business requirements, propose solutions, and coordinate with internal/external development teams
Work closely with HQ and local IT teams to support system implementation, testing, training, and go-live activities in overseas subsidiaries
Maintain documentation and track service levels for operational support and change management
Participate in the development and refinement of IT operational procedures, standards, and best practices
Travel may be required to support project implementation and system support in overseas offices
Requirements:
Bachelor’s degree in Computer Science, Information Systems, or a related discipline
3–5 years of experience in IT support, systems enhancement, or project coordination
Familiarity with key enterprise platforms: POS systems (e.g., Oracle Xstore), ERP (e.g., SAP), CRM (e.g., Salesforce), OMS
Hands-on experience with basic programming or scripting (Python preferred) is a plus
Strong understanding of retail, eCommerce, or supply chain operations
Experience supporting regional markets or overseas operations is advantageous
Good communication skills and the ability to work with cross-cultural, cross-functional teams
Experience with system integration (e.g., API, middleware)
Familiarity with ticketing systems and ITIL-based support workflows
PMP or Agile certification is preferred
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Top Skills
What We Do
CHARLES & KEITH Group is headquartered in Singapore and has more than 700 stores and 4000 employees worldwide. Founded by siblings, Charles and Keith Wong, the Group manages the development of two premium fashion brands – CHARLES & KEITH and PEDRO.
Through its modern and edge-cutting designs across footwear, bags and accessories categories, the Group aims to empower people to express themselves freely through fashion.
Driven by a culture of creativity and innovation, the Group strives to continually elevate the image of their brands, pushing the boundaries between traditional retail and the digital world by exploring new activities and unique experiences to bring to its ever-evolving community.
CHARLES & KEITH was established in 1996 with a vision to build a global brand that is self-assured and empowering, imparting confidence to all women. From a single shoe shop in Singapore to an international network offering dynamic experiences across retail and online, CHARLES & KEITH is always consumer first and aims to unlock an aspirational brand experience that remains attainable. It creates collections – shoes, bags, eyewear, accessories and fashion jewellery – that enables women to express themselves. Striving to make fashion more accessible and never compromising on creativity, the brand challenges the convention that fashion is for the few.
PEDRO is designed to empower the effortless expression of a modern style maven. By relating, refining and reinventing, the brand creates updated essentials to celebrate individualism that transcends time or gender. Since their inception in 2006, the brand has launched both men’s & women’s collection of footwear and accessories across Asia Pacific, the Middle East and the United States, and its online experience at PEDROSHOES.COM.
