Position: Assistant (Insurance Support Focus)
Location: Remote (South Africa)
Working Hours: US Hours (9am-5pm EST)
Employment Type: Full-Time
Salary: Paid in South African Rand (ZAR)
Key Responsibilities- Manage and follow up on insurance authorisations, including SCA processes
- Communicate with insurance providers to obtain approvals, updates, and required documentation
- Track and maintain accurate records of authorisation statuses and deadlines
- Conduct consistent follow-ups via phone and email to ensure timely processing
- Assist with administrative tasks related to insurance and patient services
- Identify and resolve issues or delays in the authorisation process
- Coordinate with internal teams to ensure all required documentation is complete and accurate
- Maintain organisation across systems and workflows
Requirements
- Proven experience with insurance authorisations (SCA experience required)
- Strong phone communication and follow-up skills
- Highly responsive, organised, and detail-oriented
- Resourceful with the ability to problem-solve independently
- Comfortable being persistent and driving processes forward
- Experience with CentralReach and/or Monday.com (preferred, not essential)
- Ability to work independently with minimal supervision
Benefits
- Comfortable working U.S. hours
- Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Skills Required
- Proven experience with insurance authorisations (SCA experience)
- Strong phone communication and follow-up skills
- Highly responsive, organised, and detail-oriented
- Resourceful with ability to problem-solve independently
- Comfortable being persistent and driving processes forward
- Experience with CentralReach and/or Monday.com
- Ability to work independently with minimal supervision
- Ability to work U.S. hours (9am-5pm EST) and work remotely from South Africa
What We Do
ReWorks Solutions is a premium remote staffing and outsourcing company that provides rigorously vetted, native English-speaking professionals from South Africa and the Philippines. They offer white-glove management, proactive support, and HIPAA-compliant processes to help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations, ensuring seamless integration into existing workflows while reducing overhead costs and boosting productivity for US and international clients.
