Northwestern Counseling & Support Services is seeking a thoughtful, dependable, and service-driven Assistant House Manager (AHM) to support the daily operations of a Therapeutic Community Residence (TCR). In compliance with Vermont DAIL regulations, this role serves as the designated Housing Manager for the residence and helps ensure a safe, therapeutic, well-organized environment where residents can build skills, strengthen independence, and experience meaningful community living.
The AHM provides administrative, clinical, and operational support within the TCR program while working closely with leadership, nursing, and direct service staff to maintain strong programming and full compliance with Therapeutic Community Residence standards. The position also includes a required in-residence presence.
Key Responsibilities
- Support the day-to-day operations of the residence, including staffing coordination, scheduling coverage, maintaining communication systems, and ensuring the home has the supplies, equipment, and resources needed to operate effectively and meet licensing expectations.
- Serve as a primary daytime direct support presence in the home, creating learning opportunities that help residents build confidence and practical skills for greater independence, community tenure, and successful transitions to more independent living.
- Coordinate and help provide programming and clinical interventions across business hours, evenings, and weekends, including teaching and modeling daily living skills such as household routines, budgeting, meal planning and cooking, grocery shopping, medication support, time management, and pro-social engagement.
- Provide direct service support as needed to promote safety, well-being, and a healthy living environment, while collaborating with Crisis Services and other team members to respond effectively to resident needs.
This is an ideal opportunity for someone who values both relationship-based direct service and strong residential coordination. The AHM plays an essential role in creating a supportive, skill-building home environment while helping the program operate smoothly and responsibly. At NCSS, we welcome candidates who are committed to person-centered care, teamwork, and helping individuals move toward greater stability, wellness, and independence.
At NCSS, we offer a comprehensive benefits package that includes perks such as medical and dental coverage, an employer-matched retirement plan, and educational support. Additionally, for those who qualify, this position provides an opportunity for $5,250 in student loan forgiveness upon the successful completion of your 6-month introductory period. We invite you to become a valued member of our team at NCSS, a 2025 Best Places to Work in Vermont!
EOE
Hiring rate is based on experience, education, and internal equity. Final compensation will be determined in accordance with NCSS policy and applicable laws.
QualificationsBachelor’s degree in social work, psychology, public health, or related field; or equivalent combination of related education, training and experience. 1–3 years of experience in community mental health or care coordination, preferred.
Skills Required
- Bachelor's degree in social work, psychology, public health, or related field; or equivalent combination of related education, training and experience.
- Required in-residence presence at the therapeutic community residence.
- Ability to meet Vermont DAIL Therapeutic Community Residence licensing and regulatory requirements (serve as designated Housing Manager).
- 1-3 years of experience in community mental health or care coordination.
What We Do
Northwestern Counseling & Support Services (NCSS) is a private, non-profit human services agency serving Franklin and Grand Isle Counties in Vermont. Its mission is to ensure that residents have access to high-quality services that promote healthy living and emotional well-being, providing a comprehensive range of mental health and support services for individuals and families.
