Assistant General Manager

General Manager

Capstone is a North American supply chain solutions partner with more than 600 operating locations, 20,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, and optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.

POSITION OVERVIEW:

We are looking for a General Manager to join our team and be part of something great. This is an exciting career opportunity for a motivated and proven leader with at least 3 years of progressive management experience in distribution or transportation. The successful candidate will be responsible for the daily oversight of a full-service 3PL distribution warehouse operation, including supervision of the warehouse crew. Capstone provides dedicated unloading services for our client, and this role is critical in ensuring operational efficiency, team performance, and exceptional service delivery.

DAILY RESPONSIBILITIES:

• Running site with safety and efficiency as priorities
• Have direct oversight of all inbound, receiving, selection, product rotation, outbound, inventory controls, and customer service operations meet and exceed expectations.
• Creation of daily work logs and transmission of same to corporate
• Audit of daily labor and billing reports
• Ensure customer needs are met daily.
• Document and resolve any customer service or associate issues daily.
• Ensure all associates follow policies and work rules including safety work rules.
• Hold weekly safety meetings and ensure associate participation.
• Assist in managing the Site and Departmental budget.
• Scheduling associate shifts based on customer requirements.
• Interview, hire, and train new associates.
• Supervise timely and accurate data entry for all services performed.
• Complete daily closeout, including cash balancing, data upload, and payroll record administration according to policies and standard operating procedures.

QUALIFICATIONS:

• Must be very flexible with shift start times as well as days worked, including weekends and holidays.
• 3+ years of management and leadership experience in an industrial setting.
• Ability to train, coach, and mentor warehouse associates.
• Strong organization and prioritizing skills.
• Ability to simultaneously perform multiple tasks.
• The ability to make decisions, problem-solve, prioritize assignments and direct the workforce in an ever-changing, warehouse environment.
• Ability to manage budgets; read and interpret P&L statements; and prepare related management reports.
• Intermediate PC skills with knowledge of Excel, Word, Outlook and PowerPoint
• Excellent aptitude in estimating rates and adding and subtracting mentally while constantly multi-tasking.

PHYSICAL REQUIREMENTS:

• Ability to walk and stand for extended periods of time
• Ability to lift 75 lbs.

EDUCATION and/or EXPERIENCE:

• Ability to speak bilingual required
• Warehousing, Logistics, Supply Chain or Third-Party experience required
• BS/BA Degree or work-related experience
• Excellent interpersonal communication, leadership, and customer service skills.
• Proven track record in supervision of warehouse employees including Hiring, Training, and Termination.
• Proven experience in providing high levels of customer service to internal and external customers.

WHAT WE OFFER:

• Competitive Salary
• Quarterly incentive based on operational performance.
• Benefits – on the 1st following 30 days of employment.
• Career growth-our company looks to promote from within first.
• Paid Training, Safety Incentives
• Our team fully embraces a high-performance culture, that inspires us to build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities.

This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The job responsibilities and tasks described herein may be modified and expanded over time.

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