Assistant General Manager

Overview: 

Assists in managing daily operations of a mixed use or multifamily residential property which includes managing and directing all personnel and resources that are available to help assure the property achieves maximum cash flow potential. Oversees security, maintenance, and housekeeping functions and provides excellent goods and services to the community which the property serves.

• Directs property employees by establishing job requirements/responsibilities in areas of primary responsibility and monitoring quality of work and adherence to Commercial and Company policies. Manages staff; answers inquire and questions; trains and coaches for success. Provides feedback to employees through both formal and informal performance discussions. Assures all permits, codes and laws are complied with, and all violations and C of O issues are addressed.

• Participates in the overall direction of the property management activities, with emphasis on the operation, repair and maintenance of the physical asset. Will also have significant secondary requirements to include financial reporting, budget preservation, maintenance and repair of the physical asset, resident relations, lease administration, occupant safety, sales analysis, and parking operations.

• Serves as liaison between residents and ownership; meets with residents on a regular basis. Addresses resident’s questions and concerns, administers lease requirements, and seeks resident's acceptance of all property initiatives and requests; encourages resident participation in all advertising and events. 

• Assists in developing property budget subject to management approval and provides ongoing variance reports for areas of primary responsibility’s schedules operations in accordance with approved budget. Maintains accounting records detailing income and expenses, and tracks collection of accounts payable/receivable against budget; acts on collection of problem accounts. 

• Along with the General Manager, opens and maintains communication with local police, fire, and civil defense authorities to ensure prompt response, when necessary. 

Requirements: 

• An undergraduate degree from an accredited college or university with a focus in Business, Marketing, Accounting, Finance, or related discipline. 

• In the absence of a degree, directly related job experience managing daily operations of the property (including managing and directing personnel/resources available to ensure maximum cash flow potential), where several years and proven knowledge offsets the degree requirement. 

• The position requires a minimum of 2 years in the operations/management of a property, and a background which includes engineering, maintenance, and general operations of a large-scale property.

• Prefer at least 5 years’ experience.

• This position requires excellent oral, verbal, written, and interpersonal communications skills when dealing with residents, employees and governmental and community leaders. Additionally, the incumbent must have strong analytical and decision-making skills, strong business acumen, and excellent financial skills. 

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace 

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