Assistant General Manager

Sky Zone

Park AGM

Sky Zone – Who are we?
We’re the people that like to exercise but LOVE to have fun. We’re ambitious, fearless, and refuse to be confined. We not only think outside the box we MOVE outside the box too!

That’s why we’re the largest active entertainment park operation in the world. With well-known brands like DEFY, Sky Zone, and Rockin’ Jump spanning the globe, we’re a place where children, teens, and even parents can shake up the norm and play!

About the Role

QUALIFICATIONS

• 18 years of age or older and completed high school diploma or equivalent education.
• A minimum of 1 year of supervisory or management experience.
• A minimum of 2 years of experience in recreation, fitness, retail, restaurant, hospitality, or a related high-volume customer service field.
• Demonstrated success in the execution of Sky Zone’s Core Competencies.
• Coachable with a drive and eagerness to grow in, and successfully execute, Sky Zone’s Leadership Competencies.
• Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Available to work nights, weekends, and holidays as needed.
• Reliable, coachable, self-motivated, and organized.

PHYSICAL REQUIREMENTS

• Must be able to move consistently for long periods of time while in parks.
• Ability to lift a minimum of 20 pounds.
• Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.

RESPONSIBILITIES

Under the supervision and guidance of the General Manager, the AGM will assist with the oversight in 5 areas that make our parks stand out:

Leadership –

• Lead by example, operating with an elevated level of ethics and integrity in partnership with the General Manager.
• As second in command to the GM, assume the role of Leader on Duty, and oversee Supervisors, Team Leads, and Team Members providing guidance, direction, and feedback.
• Become an expert in park operations and systems, safety, guest experience, people management.

People (Team & Guests) –

• Be a hands-on leader and role model willing to learn and execute every position in the park.
• Support the GM in selecting talent through interviewing, hiring, and onboarding new Team Members.
• Help to train and develop existing and new Team Members in sales, party, in-park experiences, and safety/compliance.
• Assist in managing Team Member performance through accountability, recognition, and rewards; effectively manage employee relations with the support of GM and HR if necessary.
• Coordinate with the GM to effectively schedule the team according to park needs, including sales, parties, park experience, programs, facilities, maintenance, attractions, cleanliness, etc.
• Create a positive park culture by learning what motivates the team and recognizing them for individual and park successes.
• Provide memorable moments for our customers by taking initiative, being responsive, and engaging in their experience, while managing NPS (Net Promoter Scores) and Guest/Member feedback.

Membership & Sales –

• Deliver and help drive sales results and develop strong practices for leading, coaching, and motivating a sales team.
• Manage the membership experience and Member community ​through assisting in the organization of Member VIP events and touchpoints throughout the in-park experience.
• Share your creative ideas and best practices for ways to increase the park’s profit.
• Partner with the General Manager and, as a Leader on Duty, educate the team on key performance metrics (KPIs) and how they can contribute to park goals.
• Develop an understanding of park P&L’s and what it takes to manage those effectively.

Parties & Events –

• Assist the GM in consulting with the Event Coordinator regarding party sales and updated park events, experiences, and information.
• Support Party Hosts in creating a positive party experience for both kids and parents.
• Help with the Party preparation and planning process to make the delivery​ of the party experience easy for your team.

Facilities, Compliance & Safety –

• Assist as a Park liaison through consistent and thorough communication with facilities, maintenance, corporate F&B​, and other supporting teams and departments.
• Work with the GM to deliver Park maintenance reports​, work orders, and cleanliness processes to ensure a healthy and safe park environment.
• Assist with inventory management, facilities, parties, food and beverage, and vending.
• Help with the oversight of Team Members on appropriate safety processes, response, and reporting​.
• Complete company safety, people operations, and food & beverage certifications.

KEY PERFORMANCE METRICS

The Assistant General Manager will demonstrate measurable growth in the following areas:

• Develop to an Exceeds Expectations or Meets Expectations in the outlined Sky Zone Leadership Competencies.
• Become familiar and partner with the General Manager in driving overall park business goals including membership sales, birthdays and events, labor/payroll %, NPS, safety and compliance, staffing.

Compensation: Starts at $27.50/hr and is based on qualifications and experience.

Sky Zone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.