Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.
Job Description- Ensures Front Office Areas are in a good state of maintenance and cleanliness.
- Supervision of all aspects of Front Office operations established standards.
- Produces all administrative and statistical reports required by the Rooms Division Manager.
- Front Office annual vacation plan and time keeping reports to the Head of the House.
- Ensures that all complaints are immediately followed up on and communicated to the relevant departments and resolved within 24 hours.
- Ensures that all Front Office staff demonstrates proactive and enthusiastic guest care.
- Ensures that a complete and updated guest history system is maintained.
- Ensures that Shift Leaders always action all procedures as set down in the Shift Procedures.
- Ensures that structured handovers and briefing are carried out for each shift.
- Ensures that staff is roistered in accordance with Business needs and the Training Activities within the Hotel.
- Supervises staff behavior and takes immediate corrective actions when below Hotel Standards.
- Systematic appraisal of all F/O employees.
- Systematic training of all F/O employees.
- Ensures that all accounting procedures area carried out in accordance with Hotel.
- Carries out weekly spot checks on cashiering and floats balances.
- To achieve the highest possible occupancy and average room rate by operating on overbooking policy.
- Liaises closely with Housekeeping to ensure that optimum numbers of rooms are available and all incoming guests’ requirements are met.
- Communicates regularly with the Rooms Division Manager to keep him fully informed.
- Communicates with all the departments, keeping them informed concerning any plans affecting their area.
- Actively takes part in Sales Activity within the Hotel including referral of lead to the Sales office.
- Pro-actively sells and promotes the various outlets and services of the Hotel to our guests.
- Ensures that the F/O supplies are reordered on a correct and timely system.
- Performs any other duties as assigned by Management.
Qualification:
- Middle or Secondary Education + Additional training or certificates in the relevant field.
Experience:
- A minimum of 3 years of experience in hotel industry.
- Proven experience working in a top luxury resorts.
- At least 1 year of professional experience on a similar position is a plus.
Technical skills:
- Knowledge of electronic hotel reservation systems.
- Ability to multi-task.
- Understand payroll and inventory management.
- Understanding hotel procedures and policies.
- Strong knowledge of customer service.
- Understanding hotel procedures and policies.
- Strong ability to manage.
- Well-developed communication and customer relations skills.
- Fluency in English and another language, written and verbal communication.
- Knowledge of a third language is a plus.
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.
Skills Required
- Middle or Secondary Education plus additional training or certificates in the relevant field
- Minimum of 3 years of experience in the hotel industry
- Proven experience working in top luxury resorts
- At least 1 year of professional experience in a similar position
- Knowledge of electronic hotel reservation systems / PMS
- Ability to multi-task
- Understanding of payroll and inventory management
- Understanding hotel procedures and policies
- Strong customer service and guest relations skills
- Strong management and supervisory ability
- Fluency in English and another language (written and verbal)
- Knowledge of a third language
What We Do
Constance Hospitality Management is a leader in luxury hospitality in the Indian Ocean, known for reshaping hotels to surpass competitors while enhancing revenue potential. They offer a wide range of services including hotel management, golf management, and human resources training.
