Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique.
This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to lead the front desk to create distinctive experiences.
Requested Tasks
- Select, onboard, train and cross-train all Front Office team members while assisting with ongoing development and holding team members accountable to performance and service standards
- Enhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standards
- Resolve guest inquiries and/or concerns quickly, efficiently and courteously
- Maintain open interdepartmental communication
- Provide excellent customer service and address guest queries and/or concerns
- Process cash or credit card payments and maintain a balanced account
- Assist Management with scheduling needs as assigned
- Monitor rooms throughout allotted shift time, ensuring accuracy
- Oversee all public areas to ensure cleanliness
- Conduct regular checks of service to identify any areas of improvement
- Assume all front desk responsibilities if the Front Office Manager is disposed
- Adhere to Makeready's Guiding Principles
- Additional duties and assignments as assigned
Requested Capabilities
- 2-3 years of experience in a luxury hotel environment highly preferred
- Excellent communication skills, approachable, personable and courteous
- Strong organizational skills and attention to detail
- Required to stand for long periods of time, able to walk, able to assist guests with baggage, packages, etc.
- Must be able to lift objects weighing up to 50 pounds
- Comfortable using hotel property management systems and operational platforms, including Opera, Alice, HotSOS, Birchstreet, Microsoft Office, and related technology systems
- Flexible schedule availability including mornings, evenings, weekends, and holidays
- Ability to effectively multitask, prioritize, and remain organized while handling multiple requests and projects in a fast-paced environment, maintaining professionalism and poise
- Ability to problem-solve independently and exercise sound judgment
- Adhere to Makeready & property policies and procedures as defined
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Skills Required
- 2-3 years of experience in a luxury hotel environment
- Excellent communication skills
- Strong organizational skills and attention to detail
- Ability to lift objects weighing up to 50 pounds
- Flexible schedule availability including mornings, evenings, weekends, and holidays
What We Do
Makeready is a place maker, a company specializing in branding, design, & operations of hotels, restaurants, retail, & other experiential platforms. At its core, hospitality is about sharing. It is the act of opening one’s doors, asking others to come in, and showing them kindness and respect. We believe that our preparation gives us the opportunity to make a difference in a guest’s stay. Through careful preparation we lay the groundwork for a guest’s experience, and in dedication to thoughtful execution we strive to bring it home. We are committed to creating unique experiences where all feel welcome, cared for, and ultimately valued. Because in this we have the greatest opportunity to have a positive impact on the world around us—starting with the person in front of us.
