Assistant Front Office Manager

Essential Responsibilities:

• Supervise Front Office Operations: Oversee recruiting, hiring, performance evaluations, and training and development of Front Office staff.
• Maintain Service Quality: Ensure adherence to OHM and brand standards, providing world-class guest service and addressing all guest needs.
• Financial Management: Achieve budgeted revenues and expenses while maximizing profitability in the guest services department.
• Department Liaison: Collaborate with Housekeeping, F&B, Sales, and Engineering to enhance overall hotel operations and guest satisfaction.
• Revenue Management: Participate in property revenue meetings, contributing to revenue maximization and profitability in all areas.
• Strategic Planning: Work with the Front Office Manager to develop both short-term and long-term financial and operational plans aligned with hotel objectives.
• Sales Participation: Actively engage in the hotel’s sales efforts to drive revenue.
• Budget and Expense Management: Collaborate on the creation and management of property budgets and expense plans.
• Guest Satisfaction: Enhance guest satisfaction through team member development, job engineering, and maintaining a quality image.
• Operations Management: Assist with Front Office operations to maximize RevPAR (Revenue Per Available Room) and overall profitability.
• Financial Procedures: Maintain procedures for cash handling, credit control, and financial transactions.
• Security and Safety: Ensure procedures are in place for money handling, guest security, and emergency situations.
• Reputation Management: Work with the leadership team to manage the hotel’s reputation by responding promptly to guest reviews and concerns.
• Staff Scheduling: Schedule team members according to labor standards and forecasted occupancy.
• Training: Ensure staff is properly trained according to OHM and brand standards to deliver world-class guest service.
• Team Engagement: Support team member recognition and engagement programs.
• Compliance: Manage operations in compliance with local, state, and federal laws and regulations.
• Guest Interaction: Greet guests warmly and proactively, ensuring a welcoming atmosphere.
• Company Policies: Adhere to and enforce all company policies and procedures relevant to this position.
• Additional Duties: Perform other duties and responsibilities as required or requested.

Skills & Abilities:

• Strong leadership, management, organizational, and communication skills.
• Ability to identify and resolve problems efficiently.
• Excellent verbal and written communication skills.
• Proven ability to deliver results and motivate a diverse team.
• Proficient multitasking and prioritization skills.
• Experience with relevant brand-specific PMS.
• Proficient in Microsoft Word, Excel, and other computer skills.
• Professional and persuasive presentation abilities.
• Sound knowledge of hotel operations and services.
• Analytical skills for measuring business potential and value to the hotel.
• Ability to interact effectively with customers and hotel management at all levels.
• Comfortable with high visibility and leadership roles within the hotel and community.
• Ability to work under pressure.

Education & Experience:

• Associate or bachelor’s degree in Hospitality Management, Management, or Business.
• Two years of supervisory experience, one year of line-level experience, or an equivalent combination of education and experience preferred.

Physical Requirements:

• Standing for long periods.
• Light Work: Exerting up to 40 pounds occasionally, up to 20 pounds frequently, and/or a negligible amount constantly to move objects.
• May occasionally be required to lift more than 40 pounds.

Work Conditions:

• Inside work environment with minimal exposure to adverse conditions.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.