Assistant Front Office Manager

The Hilton College Station stands tall in the heart of Aggieland in College Station, TX. Located just minutes from Texas A&M, the hotel offers 301 luxuriously appointed guest rooms and suites. Enjoy views of the area or the newly designed outdoor pool & cabanas. Not only has the hotel undergone an extensive, multi-million-dollar renovation, it also offers two one-of-a-kind experiences in the area. An exciting, on-site challenge course offers innovative and inspirational team building that will change a standard meeting into a meaningful experience that will be remembered long after departing. Reveille is the newest and hottest rooftop bar that is taking College Station by storm. Situated on the top floor of the hotel, Reveille offers an incredible selection of beer, wine and craft cocktails, while offering guests unparalleled 360-degree views of the beautiful Brazos Valley. Ignite restaurant offers guests breakfast, lunch and dinner and the café serves Starbucks coffee drinks and a variety of pastries, light bites and beverages.

For those seeking an elevated meeting and event experience, the Hilton College Station is the clear choice. Offering over 27,000 sf of IACC Certified event space, including an 11,000 sf ballroom and a 3,500 sf amphitheater, the Hilton College Station can accommodate a wide variety of events up to 1,400 attendees. The dedicated team of event planners will help design the perfect agenda.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of Texas life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk!  Click here to learn more about what makes the Hilton College Station a one-of-a-kind in Aggieland!

THE ROLE

Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.

We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.

Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.

• Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
• Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.
• Communicate with the Engineering Department regarding any maintenance requests from the guests.
• Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.
• Issues safety deposit boxes to guests when requested.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
• Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.

Education: High school diploma or equivalent experience.

Experience: Three to twelve months of employment in a related position or guest relation position with this company or other organizations.

Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO beginning after ninety (90) days of employment

• 401k with employer match

• Team Member Awards and Recognition programs throughout the year

• Food and Beverage Discounts

• Tuition Reimbursement

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.