About Epicurean Hotel
Welcome to the Epicurean Hotel, a paradise for food lovers. Our passionate culinary team, led by our talented executive chef, works tirelessly to create dishes that are not only delicious but also visually stunning. We take great pride in using only the freshest, locally sourced ingredients to ensure the highest quality of our dishes.
At our hotel, we believe that indulging in the pleasures of life is the ultimate tribute to it. We invite you to join us and experience all the flavors that life has to offer. If you share our passion, we would love to cook with you and add your special ingredients to our recipe.
Overview of the role
The Assistant Front Office Manager plays a vital role in supporting the Front Office Manager by overseeing daily front office operations, which include the Front Dest Agents and Valet, Guest Services, and the Front Desk. This role ensures smooth front desk functions, delivers exceptional guest experiences, and maintains high service standards. The Assistant Front Office Manager will collaborate closely with the Front Office Manager to foster a culture of excellence, empower the team, and consistently exceed guest expectations. This individual will also serve as a role model, demonstrating professional behavior and leading the front desk team to success.
What you have
Associate’s degree in Hospitality Management or a related field is preferred.
Two (2) years of Hotel Front Desk management experience.
Exceptional customer service skills with a guest-first mindset.
Proficiency in hotel management software and Microsoft Office Suite.
Strong problem-solving skills and ability to handle guest complaints effectively.
Knowledge of hotel operations, including reservations, front desk, and guest services.
Knowledge of safety and security procedures in a hotel environment is a plus.
Flexibility to work various shifts, including evenings, weekends, and holidays.
What you’ll do
Operational Management
Oversee daily front desk operations.
Act as Manager on Duty in the absence of the Front Office Manager.
Monitor and manage guest check-in and check-out processes.
Ensure the safety and cleanliness of the front desk and lobby areas.
Perform other duties as assigned by the manager.
Staff Management & Training
Assist in training staff on front desk procedures, service standards, and hotel systems.
Lead and empower the front office team to deliver exceptional service.
Assist in recruiting, interviewing, and hiring new front office staff.
Guest Services
Ensure guest satisfaction by addressing and resolving issues promptly.
Anticipate guest needs and deliver outstanding service.
Work with other hotel departments to meet guest needs seamlessly.
Actively review and respond to guest feedback across various platforms.
Knowledge & Confidentiality
Maintain comprehensive knowledge of hotel amenities, room types, rates, and services.
Ensure staff uphold guest confidentiality and adhere to training and information protocols.
Assist with other related tasks as reasonably assigned by management.
Physical Demand
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift and pull 50 lbs.
Ability to communicate clearly
Corrected vision to normal range
Ability to drive/transport self and others
Ability to travel on occasion for meetings
Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress toward deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the property, the resort, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high-pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Benefits
Full-time Associate Benefits
Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
Part-time Associate Benefits
All above-listed benefits, except for Medical Insurance and Holiday Pay
On-Call Associate Benefits
Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
Skills Required
- Associate's degree in Hospitality Management or related field
- Two (2) years of hotel front desk management experience
- Exceptional customer service skills with a guest-first mindset
- Proficiency in hotel management software
- Proficiency in Microsoft Office Suite
- Strong problem-solving skills and ability to handle guest complaints effectively
- Knowledge of hotel operations (reservations, front desk, guest services)
- Knowledge of safety and security procedures in a hotel environment
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Ability to sit or stand for extended periods; bend; lift and pull 50 lbs
- Ability to communicate clearly and maintain confidentiality
- Ability to drive/transport self and others and travel on occasion for meetings
- Ability to work long hours as needed and perform under high-pressure situations
What We Do
Mainsail Lodging & Development is a Tampa, Florida-based hospitality management and development company specializing in hotels, resorts, corporate furnished housing, and guest experiences. It provides hotel operations, food and beverage management, restaurant concept development, revenue strategy, marketing, and property positioning. The company partners with investors to acquire, develop, and manage lodging properties and temporary furnished residences across the Southeast and Caribbean.
