Essential Duties and Responsibilities
• Assist the Front Office Manager in supervising front desk agents, front office
supervisors, guest service/bell staff, concierge, and PBX operators, including
scheduling, training, coaching, and performance feedback in accordance with
company policies and applicable laws.
• Greet and assist guests in a professional, courteous manner during check-in,
check-out, and throughout their stay.
• Anticipate and respond to guest needs, concerns, and complaints, ensuring issues
are resolved promptly and appropriately.
• Maintain knowledge of front office operations, including the property management
system, cash handling procedures, and room inventory management.
• Support coordination of room assignments, group blocking, and special requests,
ensuring communication with Housekeeping, Engineering, and other departments
as needed.
• Assist in monitoring occupancy levels and applying yield management techniques
to maximize revenue.
• Maintain accurate financial transactions, including handling cash, checks, and
credit card payments in accordance with company policies.
• Help implement and promote programs or initiatives to improve guest satisfaction
and operational efficiency.
• Maintain compliance with all safety, security, and emergency procedures, including
evacuation protocols and first aid response.
• Perform other duties as assigned by the Front Office Manager or hotel leadership.
- Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Skills Required
- Ability to work in a standard office environment
- Ability to sit at a desk and work on a computer for 6–8 hours daily
- Ability to stand and walk occasionally throughout the workday
- Frequent fine motor skills for keyboarding, typing, writing, and operating office equipment
- Effective verbal and written communication skills
- Ability to stand, walk, bend, reach, and carry items occasionally
- Ability to lift or move 10–25 pounds as needed
- Ability to read computer screens and printed materials with close visual focus
- Ability to hear and participate in conversations and meetings and use a phone or headset
What We Do
Remington Hospitality is a dynamic, independent hotel management company with over 40 years of experience. It manages over 120 hotels, spanning 26 brands and 19 independent or boutique properties. Specializing in project, property, and condominium hotel management, the company focuses on maximizing operating performance and delivering exceptional results for owners, investors, and guests through a performance-driven culture and a commitment to professional service.
