Assistant Executive Director

Posted Yesterday
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Owings Mills, MD, USA
In-Office
80K-85K
Senior level
Real Estate
The Role
Supports the Executive Director in managing day-to-day senior living community operations, including P&L, budgeting, staffing, HR, sales, resident satisfaction, compliance, maintenance oversight, and regulatory requirements. Supervises front desk staff, leads onboarding and recruiting, supports resident care programs, conducts sales activities, maintains stakeholder relationships, and participates in on-call and weekend rotations.
Summary Generated by Built In

Description

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

  • Competitive salary, bonus, and growth opportunities.
  • Health, Dental, Vision, and Life Insurance.
  • 401K with company match.
  • Paid Vacation, Holidays, and Sick Leave.
  • Employee Assistance Program,
  • Generous Employee Referral Program and more.

POSITION SUMMARY

The Assistant Executive Director (AED) supports the Executive Director with planning, implementing, and evaluating all operations and managing the community's day-to-day operations, including P&L responsibility and serving as the community's sales leader and HR point of contact.

KEY RESPONSIBILITIES

  • Assist with all operations, acting as a point of contact for all staff, residents, prospects, community organizations, government agencies, and the public.
  • Direct oversight over the front desk staff, including training, supervision, and staff development.
  • Support recruiting efforts across all departments, creating and maintaining a highly functioning team environment.
  • Oversee all hiring, promotions, disciplinary actions, and termination of employment of employees with attention paid to consistency in the selection 
  • and retention of quality personnel.
  • Lead new hire onboarding initiatives.
  •  Assist in providing leadership for staff and residents; proactively solves problems and issues. 
  • Assist in maintaining buildings, grounds, and property through the oversight of preventative maintenance systems and programs, and frequent inspections. 
  • Assist with fostering creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible.
  • Maintain a high degree of resident satisfaction through consistently delivering high-quality services.
  • Ensure resident records and charting are current and up to date.
  • Maintain positive working relationships with all residents, resident family members, employees, and the business community.
  • Comply with all local, state, and federal regulations and focus on creating a safe working and living environment.
  • Understand the community's care regulations and support the resident care program.
  • Execute the renewal-retention program with existing residents.
  •  Assist with managing the community’s budget and cash flow, maintaining accountability, aggressively anticipating, and minimizing negative budget variances and deficits. 
  • Participate in “in-house” sales activities, including prospective resident tours and special events. 
  • Act as the second property contact for the Cogir Senior Living corporate staff, maintaining positive relationships. 
  • Assist with maintaining current departmental policies, procedures, and licenses per company, federal, state, and local requirements.

Requirements

CANDIDATE QUALIFICATIONS

Education:

  • A bachelor's degree in business, human services, gerontology, or a related field is required.

Experience, Competencies, and Skills:

  • At least five (5) years of experience in retirement housing, hospitality, or healthcare management in a leadership role, preferably in a business office, operations, or HR capacity.
  • Successful history of building sales and meeting financial goals.
  • Knowledge of various computer systems, including CRM, ATS, HRIS, and computer applications, is preferred.
  • Keen attention to detail, ability to manage time effectively, strength in initiative, and problem-solving skills.
  • Excellent communication skills and the ability to motivate.
  • A positive team player mentality and passion for serving seniors!
  • Capacity to participate in on-call and weekend rotation.
  • Must possess a valid driver's license.
  • Must possess a valid Maryland Assisted Living license 

Skills Required

  • Bachelor’s degree in business, human services, gerontology, or a related field
  • At least five years of leadership experience in retirement housing, hospitality, or healthcare management
  • Experience building sales and meeting financial goals
  • Knowledge of CRM, ATS, HRIS, and computer applications
  • Strong attention to detail, time management, initiative, and problem-solving skills
  • Excellent communication and motivational skills
  • Ability to participate in on-call and weekend rotations
  • Valid driver’s license
  • Valid Maryland Assisted Living license
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The Company
1,861 Employees
Year Founded: 2018

What We Do

Cogir Management USA operates and manages senior living communities across the United States. Its offerings include independent living, assisted living, and memory care, with personalized assistance for residents and engaging programs that encourage active, connected lives. For partners, the company can support the creation and management of senior living communities, providing services that range from site planning and market assessment to marketing and community management.

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