About this opportunity
We are now looking for an Technical Authority Expert to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.
What you will do
- Will Work in a 24 X 7 Environment.
- Will support the customer over email as well as phone.
- Sound knowledge of Microwave Technology
- Will be responsible for 2nd Line troubleshooting of Microwave system over Ericsson 6xxx Series
- Having sound knowledge on Mini-link 6600 Series
- SO-EM hands on experience
- Software upgrade process for these Mini-link 6600 Series
- QoS parameter knowledge for Mini-link 6600 Series
- Ethernet alarms and parameters with their troubleshooting process
- Raise and update the tickets in in tool for all the issues handled / worked upon.
- Will have to report the daily issues handled / escalated in the form of daily shift reports.
- Need to make sure that issues are handled in right time frames as per the SLA / Commitments.
- Good knowledge over SLA/WLA
- Good in preventive activities with available performance report from Microwave NMS
- Good in customer handling and RCA identification
You will bring
- Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
- 5-10 years of hands-on experience on 2nd Level Engineer- functional role.
- Good Technical Knowledge of the Microwave Technology preferably 6K series.
- Transmission or ENM experience preferred.
Top Skills
What the Team is Saying
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
Gallery
Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
