Assistant, Employee Experience

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve. 

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking an Assistant, Employee Experience.

As the Assistant, Employee Experience at IJM, you’ll be the first warm welcome that embodies our mission to protect people in poverty from violence. This role is perfect for someone who thrives on meaningful connection, brings exceptional organization and communication skills, and enjoys keeping a dynamic office running smoothly.

Based in our Arlington office, you’ll play a key role in creating a positive, professional, and hospitable environment—greeting guests, supporting staff across administrative, facilities, and event needs, and contributing to initiatives that strengthen our community and culture. You’ll also provide direct support to the Director of Staff Care, helping ensure our team members across North America feel valued and supported.

This position is based in the Washington, DC area, reports to the HR Specialist, Employee Experience, and is only available for candidates with the right to work in the US.

Candidates selected through this process may also be considered for similar future opportunities at IJM, subject to organizational needs and applicable hiring processes.

Front Desk Reception,

• Direct all incoming calls; answer constituent questions; provide information to vendors and guests. Respond to donor, vendor, and client emails sent via the general mailbox

• Welcome guests to the office, provide hospitality and direction as needed; liaise with building security to ensure guest access. Provide office tours as requested

• Accept packages for staff and departments; organize and store for distribution. Alert teams when their mail has arrived and ensure the mail has been picked up in a timely manner

• Process all mail, including communicating with teams about large donations received and sending donations for processing

• Answer staff questions; assist with general issues as able; mobilize the Experience team to assist when necessary

• Manage building access, including interfacing with staff as well as Kastle vendors

• Assist with conference room reservations and set up as needed

• Maintain tidy and professional reception area, kitchens, mail room, copy rooms, and other common spaces; manage repair and maintenance of equipment (e.g., copy machine and coffee dispenser)

• Submit tickets to building management for office maintenance needs

• Restock office supplies as needed, including kitchen items

• Clean and maintain kitchen appliances, including coffee machines, microwaves, and refrigerators

• Work with the Specialist, Experience to ensure new staff are onboarded and offboarded in the office space. Add new hires to Kastle and The Arlington Office Teams Channel

• Execute Experience Team events within budget restraints; promote events with signs and announcements

• Host candidates during onsite interviews, including providing office tours, day-of coordination, prepping the interview room and associated equipment, and facilitating interview transitions

• Welcome and support new hires on their first day, ensuring coordination with the technology team for ready equipment and helping them locate and settle into their assigned workspace.

Staff Care Support

• Assist in the coordination of logistics for Staff Care programming and events, including scheduling, materials preparation, and on‑site or virtual support to ensure programs run smoothly

• Support the design, organization, and promotion of Staff Care Materials by collaborating with the Director to create, update, and maintain consistent marketing and resource materials that can be distributed across North America and to IJM's Regional teams

• Manage and maintain Staff Care workflows in Asana, ensuring tasks, timelines, and intake processes align with broader Global People Support initiatives and the strategic priorities of the Employee Experience team

General Administration

• Maintain a comprehensive knowledge of all shipping practices; advise and train staff on shipping practices

• Maintain shipping accounts, including payment of shipping bills and charging to appropriate team cost centers and seeking optimal rates and deals for shipping vendors

• Provide GPS with general administrative, event and logistical support as needed (to include assistance with onboarding and orientation processes, and event coordination)

• Work with the Specialist, Employee Experience to evaluate and develop systems that best serve our staff and guests for requests such as space, guests, office requests, etc.

• Support internal staff events as needed

Other Duties:

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities for the position. Duties, responsibilities and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor.

• Experience providing top-level customer service in a fast-paced, professional environment (preferred)

• Experience assisting with multiple projects and competing priorities (preferred)

• Microsoft Office Suite

• Workday experience (preferred)

• Mature Christian faith as defined by the Apostles’ Creed

• Self-starter with strong initiative

• Disciplined with priorities

• Strong interpersonal skills and self-awareness

• Exceptional verbal and written communication

• Flexible, collaborative, and eager to support others

• Effective team player who fosters a collaborative environment

• Adept at creative problem-solving

Upload Resume, Cover Letter & Statement of Faith* in one PDF document.

*What is a statement of faith?
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.

• Comprehensive Medical/Dental/Vision benefits

• Monthly commuter and parking benefits in the DC metro area

• Retirement benefit options

• Paid leave starting at 23 days

• 12 holidays (plus early release the day prior)

• Daily, quarterly, and annual community spiritual formation

• Robust staff care resources

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate’s value congruence and thorough background, police clearance, and reference check processes.

At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.

IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.