The Role
Assists the Security Director with daily security operations, staffing, scheduling, personnel supervision, incident response, inspections, investigations, emergency preparedness, reporting, employee development, stakeholder relations, and special-event coverage at a luxury retail property. The role bridges field security operations with administrative functions and requires proficiency with security software, reporting systems, and CCTV surveillance technology.
Summary Generated by Built In
Job Summary & Responsibilities
The successful candidate must be a hands-on leader who can move comfortably between the security field and the administrative office.
The Assistant Director should demonstrate:
Excellent communication and interpersonal skills.
Strong organizational and time-management abilities.
Professional judgment and decision-making.
The ability to remain calm and effective during emergencies.
Strong attention to detail.
Accountability and integrity.
Ability to work independently while supporting the Director and management team.
Ability to manage multiple priorities in a fast-paced luxury retail environment.
Professional appearance and conduct.
A customer-service-oriented approach to working with tenants, guests, employees, and property management.
Preferred Qualifications
Candidates should ideally have:
Previous experience as a Security Manager, Assistant Director, Operations Manager, Security Supervisor, or similar leadership position.
Experience managing security operations in a shopping center, luxury retail, hospitality, commercial property, or similarly complex environment.
Strong computer and technology skills.
Experience with Microsoft Office and electronic reporting systems.
Experience supervising and developing personnel.
Experience preparing professional reports and presentations.
Knowledge of emergency management and incident-response procedures.
Preferred QualificationsCurrently looking for an Assistant Security Director to support the Director in the daily management of security operations, personnel, client relations, administrative functions, and overall property operations at Shops at Merrick Park.
The ideal candidate should possess strong leadership and security-management experience while also demonstrating a high level of proficiency in technology, office management, reporting, data management, and administrative operations. This position requires someone who can effectively bridge the gap between field operations and professional office administration.
Primary Responsibilities
The Assistant Director will be responsible for assisting with:
Daily oversight and coordination of security personnel and operations.
Supporting the Director with staffing, scheduling, post assignments, and operational coverage.
Supervising and mentoring Security Supervisors and Officers.
Conducting inspections and ensuring compliance with company and property policies.
Responding to incidents, emergencies, disturbances, and other security-related situations.
Maintaining strong relationships with property management, tenants, retailers, vendors, law enforcement, emergency services, and other stakeholders.
Reviewing incident reports, daily activity reports, logs, and other operational documentation.
Assisting with investigations and follow-up on security incidents.
Supporting emergency preparedness, evacuation procedures, and crisis-response planning.
Monitoring performance, attendance, training, and employee accountability.
Assisting with hiring, onboarding, coaching, disciplinary actions, and employee development.
Providing operational support to the Director during special events, high-profile activities, and increased-traffic periods.
Technology & Systems Management
A key requirement for this position is strong technological proficiency.
The Assistant Director should be comfortable working with modern security and business technology, including:
Security management and reporting software.
CCTV/video surveillance systems.
Pay Range$27.00
Compensation & Benefits- Comprehensive medical, dental, vision, and STD insurance - 401(k) plan for future savings - Generous paid time off to recharge - Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues - Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources - Support for stress management, financial guidance, legal assistance, and family challenges - Commitment to mental and emotional well-being, fostering a thriving work-life balanceSkills Required
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Professional judgment and decision-making
- Ability to remain calm and effective during emergencies
- Strong attention to detail
- Accountability and integrity
- Ability to work independently while supporting the Director and management team
- Ability to manage multiple priorities in a fast-paced luxury retail environment
- Professional appearance and conduct
- Customer-service-oriented approach
- Previous experience as a Security Manager, Assistant Director, Operations Manager, Security Supervisor, or similar leadership position
- Experience managing security operations in a shopping center, luxury retail, hospitality, commercial property, or similarly complex environment
- Strong computer and technology skills
- Experience with Microsoft Office and electronic reporting systems
- Experience supervising and developing personnel
- Experience preparing professional reports and presentations
- Knowledge of emergency management and incident-response procedures
- Proficiency with security management and reporting software
- Experience with CCTV/video surveillance systems
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The Company
What We Do
Andy Frain Services leads in comprehensive security and event solutions, delivering reliable business security for offices, warehouses, plants, and facilities.
