Assistant Director, Workplace Experience

Assistant Director, Workplace Experience - New York 

College Board - Global Strategy & Talent 

Location: This is an on-site role and requires the candidate to work from College Board’s New York office 5 days per week. 

Role Type: This is a full-time position. 

About The Team 

The Workplace Experience (WX) Team at College Board creates exceptional environments where employees connect, collaborate, and do their best work. Operating across three office locations, New York City, Reston, and San Juan, the team ensures every workspace is safe, welcoming, and strategically designed to support College Board’s mission and culture. The team is responsible for creating a workplace experience that helps attract and retain talent, strengthens employee connection, and supports how people work together across the organization. While the work includes facilities-related responsibilities, the function is much broader and is centered on service, hospitality, culture, and operational excellence. 

About The Opportunity 

As the Assistant Director, Workplace Experience - New York, you will serve as the operational leader for College Board’s flagship office. You will own the day-to-day workplace experience for a high-traffic, high-visibility location that regularly hosts leadership meetings, board events, and cross-organizational gatherings. You will be responsible for ensuring the office runs smoothly, employees and visitors have an exceptional experience, and vendors and building partners deliver high-quality service. 

This role is ideal for someone who brings a hospitality mindset, strong operational instincts, and the confidence to represent the New York office as the face of the workplace experience team on site. You are comfortable engaging with everyone from employees and visitors to senior leaders and external vendors. You know how to manage details, maintain high standards, and solve problems in real time, while also thinking strategically about how the workplace environment shapes culture and connection. Supported by a Workplace Experience Coordinator, you will also lead office programming, support events, manage vendors and budget, and help build better reporting and processes for the New York location. 

In This Role, You Will 

NYC Operations Leadership & Service Excellence (40%) 

• Own day-to-day operational strategy and service delivery for our New York Office, ensuring a consistently excellent experience for all employees and visitors. 

• Serve as the primary point of contact for property management, managing the building relationship including escalations, security coordination, emergency protocols, and building communications. 

• Oversee meeting and event logistics for large-scale gatherings, VIP visits, and board meetings, ensuring seamless execution. 

• Manage the NYC office technology ecosystem including space management software, interactive displays, and conference room AV systems. 

• Ensure compliance with health, safety, and security protocols; serve as office emergency coordinator. 

Workplace Programming & Employee Engagement (30%) 

• Design and execute the NYC workplace programming strategy including Bites @ The Board, Common Hour, cultural celebrations, seasonal events, and welcome experiences for hybrid visitors. 

• Manage the Sharebite food program including vendor relationship, menu curation, and budget. 

• Develop programming calendar aligned with organizational priorities and employee feedback, presenting quarterly plans to Director. 

• Create and maintain feedback loops (post-event surveys, informal check-ins) to continuously improve programming quality and relevance. 

• Coordinate with Reston and PR counterparts to share best practices and maintain consistent programming standards. 

Vendor Management & Budget Stewardship (15%) 

• Manage all NYC vendor relationships (catering, janitorial, AV, office supplies, etc.) with documented SLAs and quarterly performance reviews. 

• Own the NYC WX operational budget, tracking spend against plan and flagging variances proactively. 

• Evaluate new vendor opportunities and make recommendations to Director for contract decisions. 

• Process and approve invoices and purchase orders within delegated authority. 

Data Collection, Synthesis & Reporting (15%) 

• Collect and synthesize NYC workplace data (space utilization, visitor logs, meeting volume, service requests, event attendance) into monthly reports for Director. 

• Identify trends and translate data into actionable recommendations for space optimization, programming adjustments, and service improvements. 

• Support Director in building the unified cross-location data dashboard by providing consistent, accurate NYC inputs. 

About You 

• 3-5 years of experience in workplace experience, office operations, hospitality, events, facilities coordination, or a related service-delivery environment 

• A hospitality-forward, service-first mindset and the judgment to represent the New York office as the face of workplace experience on site 

• Experience managing facilities-related needs and coordinating effectively with property management, vendors, and building partners 

• Strong vendor management skills and the ability to hold service providers accountable to clear expectations and standards 

• Experience supporting or coordinating meetings, events, or office programming in a fast-paced, high-visibility environment 

• Strong organizational skills and the ability to manage competing priorities with consistency, responsiveness, and attention to detail 

• Excellent interpersonal and communication skills, with comfort working across all levels of the organization, including senior leadership 

• Confidence engaging with vendors, visitors, employees, and executive stakeholders in a polished and professional way 

• Comfort with workplace tools and technology, including Slack, workplace booking systems, AV platforms, and other office operations tools 

• Interest in coaching and supporting the development of less experienced team members 

• Ability to lift up to 50 lbs 

• Ability to work on site 5 days per week in New York City 

• Ability to travel on behalf of College Board business 1-3 times per year 

All Roles At College Board Require 

• A passion for expanding educational and career opportunities and mission-driven work 

• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively 

• Clear and concise communication skills, written and verbal 

• A learner's mindset, commitment to growth, and openness to feedback 

• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking 

• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success 

• Authorization to work in the United States for any employer 

About Our Process 

Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. 

While the hiring process   may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise, a panel interview, a conversation with leadership, and reference checks. 

What We Offer 

At College Board, we offer more than a paycheck. We provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market. 

A Thoughtful Approach To Compensation 

• The hiring range for this role is $60,000-$80,000. 

• Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. 

• We aim to make our best offer upfront, rooted in fairness, transparency, and market data. 

• We adjust salaries by location to ensure fairness, no matter where you live. 

You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our careers page for more. 

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