We are seeking an exceptional hospitality leader to join our Rooms Division as the Assistant Director of Rooms. This position supports the Director of Rooms in overseeing day-to-day operations across the division, with a particular emphasis on Housekeeping excellence, service quality, and guest experience.
If you are passionate about creating memorable stays, developing high-performing teams, and upholding the highest brand standards, we invite you to apply.
Key Responsibilities
Operational Leadership
Assist in supervising and coordinating all Rooms Division departments, including Front Office, Housekeeping & Laundry, Concierge, Fitness Center, and Club Lounge.
Serve as the primary operational lead for Housekeeping, ensuring productivity, cleanliness standards, room readiness, and compliance with Dusit brand requirements.
Support departmental teams in achieving high levels of service consistency, efficiency, and professionalism.
Participate in reviewing and updating Rooms Division Standard Operating Procedures to ensure alignment with guest expectations and corporate guidelines.
Guest Experience & Service Quality
Monitor service delivery across the division to ensure all guest touchpoints meet or exceed Dusit service standards.
Assist in handling guest concerns professionally and coach teams on effective problem-resolution skills.
Conduct regular quality inspections, including room checks and public area reviews.
People Management & Training
Support hiring, onboarding, and ongoing development of Rooms Division leaders and team members.
Mentor Housekeeping leaders and supervisors to ensure strong operational skill, staff engagement, and succession planning.
Financial & Administrative Support
Assist in managing departmental expenses through scheduling, productivity monitoring, and cost-control practices.
Support annual budgeting preparations for Rooms Division.
QualificationsCandidate Qualifications
Minimum 5 years of progressive leadership experience in Housekeeping; experience in Front Office or Rooms Division is an advantage.
Strong understanding of luxury or upscale hotel service standards.
Proven ability to motivate and lead multi-department teams.
Excellent communication, problem-solving, and guest-relations skills.
Ability to manage multiple priorities in a fast-paced environment
Skills Required
- Minimum 5 years of progressive leadership experience in Housekeeping
- Experience in Front Office or Rooms Division
- Strong understanding of luxury or upscale hotel service standards
- Proven ability to motivate and lead multi-department teams
- Excellent communication, problem-solving, and guest-relations skills
- Ability to manage multiple priorities in a fast-paced environment
What We Do
Dusit Thani Guam Resort is a luxury five-star beachfront resort located on Tumon Bay in Guam. As a branch of Dusit International, it blends Thai hospitality with world-class facilities, offering panoramic ocean views, luxurious suites, and a convention center. The resort provides a premium experience for both business and leisure travelers in the heart of the Pacific.
