ASSISTANT DIRECTOR OF QUALITY ASSURANCE

The Assistant Director of Quality Assurance is a key leadership position responsible for advancing organizational excellence through quality assurance oversight, regulatory compliance, risk management, and continuous quality improvement initiatives. Reporting to the Senior Director of Quality Assurance, this role provides strategic leadership to ensure programs consistently meet or exceed licensing, accreditation, contractual, and regulatory requirements.

The Assistant Director partners closely with Regional Directors, Program Leadership, and Quality Assurance staff to drive compliance, strengthen operational performance, and enhance service quality across the organization. This position uses data-driven decision-making to identify trends, mitigate risk, and implement sustainable quality improvement strategies while fostering a culture of accountability, integrity, and excellence.

• Support the Senior Director of Quality Assurance in leading enterprise-wide quality assurance and compliance initiatives.

• Develop, implement, and monitor quality assurance systems, processes, and performance metrics.

• Ensure compliance with all applicable federal, state, licensing, accreditation, and funder requirements, including CARF standards.

• Lead quality improvement projects designed to enhance service delivery, operational effectiveness, and regulatory compliance.

• Conduct organizational audits, reviews, and compliance assessments to identify areas for improvement.

• Analyze quality and compliance data to identify trends, risks, and opportunities for corrective action.

• Prepare and present quality assurance reports, findings, and recommendations to executive leadership.

• Collaborate with operational leadership to develop and monitor corrective action plans.

• Represent the organization during audits, licensing reviews, accreditation surveys, and stakeholder meetings.

• Promote a culture of continuous quality improvement throughout the organization.

• Provide direct supervision, coaching, and professional development to Program Specialists and Quality Assurance staff.

• Mentor program and operational leadership in quality assurance practices and compliance management.

• Participate in recruiting, interviewing, hiring, onboarding, and training new employees.

• Foster collaboration across departments to achieve organizational quality goals.

• Support leadership teams in implementing best practices and maintaining high standards of service delivery.

• Monitor organizational performance indicators and quality benchmarks.

• Assist with policy development, implementation, and compliance monitoring.

• Support incident management, risk mitigation, and organizational response efforts as needed.

• Participate in special projects and organizational initiatives as assigned.

• Perform other duties as assigned.

• Bachelor’s degree required in Healthcare Administration, Human Services, Social Work, Business Administration, Public Health, or a related field.

• Master’s degree preferred.

• Minimum of five (5) years of experience in Quality Assurance, Compliance, Accreditation, Risk Management, or a related field.

• Minimum of two (2) years of leadership or supervisory experience.

• Experience working within human services, behavioral health, intellectual/developmental disabilities, healthcare, or related environments preferred.

• Demonstrated experience managing audits, accreditation reviews, and regulatory compliance activities.

• Proven ability to lead organizational change and quality improvement initiatives.

• Strong knowledge of state and federal regulatory requirements, licensing standards, and accreditation processes.

• Excellent analytical, problem-solving, and critical-thinking skills.

• Strong project management and organizational abilities.

• Exceptional written and verbal communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency with Microsoft Office Suite and quality management systems.

• Ability to maintain confidentiality and exercise sound professional judgment.

• Ethical Leadership

• Quality Improvement & Compliance Management

• Risk Assessment & Mitigation

• Strategic Thinking

• Data Analysis & Reporting

• Team Leadership & Staff Development

• Project Management

• Effective Communication

• Interpersonal Effectiveness

• Cultural Competency

• Crisis Management

• Collaboration & Relationship Building

• Ability to travel up to 40% throughout Pennsylvania.

• Occasional evening and weekend work may be required.

• Ability to sit, stand, walk, bend, stoop, reach, and lift up to 50 pounds.

• Ability to travel between multiple program locations.

• Ability to operate standard office equipment, including computers, telephones, copiers, and printers.

• Ability to work in office and program environments.

• Valid Pennsylvania driver's license with a minimum of three (3) years of acceptable driving history.

• Reliable transportation and proof of current vehicle registration and insurance.

• Successful completion of all required background checks, including Child Abuse, Criminal History, and FBI clearances, where applicable.

• Ability to maintain compliance with HIPAA, OSHA, and all RHD policies and procedures.