Director of IT - Four Seasons Resort Mallorca at Formentor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

Key Responsibilities:

• Develop and maintain harmonious and professional relationships with all departments and the Home Office.
• Ensure compliance with and enforcement of Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact.
• Demonstrate strong interpersonal skills to effectively relate to all levels of staff and management.
• Oversee technical assistance for hotel guests, addressing technical requirements and issues promptly.
• Ensure high levels of service and support to administrative users according to the contracted Service Level Agreement.
• Provide leadership in managing the accounting office's technological needs and support.
• Ensure the availability of critical systems, including the Front Office Property Management System, Call Accounting, HSIA, PABX, and Food & Beverage Point of Sale systems, 24/7.
• Establish and maintain user procedures and hardware familiarization across all systems.
• Administer technology capital and operating budgets, providing necessary administration services.
• Manage Systems Administration tasks, including user/group accounts, configurations, troubleshooting access issues, and documentation.
• Lead server infrastructure management, performance monitoring, operating system upgrades, and troubleshooting.
• Support additional systems such as back office, sales and catering, and human resources applications.
• Provide system support services, including diagnosis of service outages, troubleshooting, and restoration of services, as well as virus protection management.
• Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
• Coordinate new acquisitions and major technology projects as required.
• Participate in property-level and corporate-initiated technology implementations.
• Ensure comprehensive knowledge and support for Desktop OS and applications, including patches.
• Provide direct guest support and high-quality assistance to function rooms and conference services.
• Oversee administration of Lotus Notes, global VPN connections, and other communication tools.
• Assist in developing and managing systems backup and recovery procedures.
• Manage relationships with third-party vendors.
• Provide 24/7 support for mission-critical systems.
• Oversee network support and security for hotel networks, including Active Directory maintenance, server infrastructure, and network protection.
• Perform additional duties as assigned by the Director of Finance or other senior management.
• Recommend new applications to streamline business processes and implement technology best practices.
• Provide HSIA Guest and Customer support in the absence of third-party contracts.

Our ideal Director of IT:

• Highest level of integrity and transparency in all dealings.
• Excellent interpersonal and relationship-building skills; a proactive team player with high energy.
• Strong problem-solving, decision-making, conflict resolution, and strategic thinking skills.
• Excellent written and verbal communication skills.
• Organized, prudent, and safety-conscious in approach to work.
• Strong skills in cost analysis, cost management, and budgeting.
• Clear understanding of internal controls and their importance.
• Familiarity with hotel quality and service standards.
• Strong commitment to delivering exceptional service.
• Technical background with MCSE or strong networking skills.
• Previous experience supporting complex networks is essential.
• Basic knowledge of accounting principles.
• Fluency in English & Spanish

What We Offer:

• Competitive salary and comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.