Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
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Assistant Director of Front Office
SUMMARY
The Assistant Director of Front Office is responsible for assisting the Director of Front Office in managing the day-to-day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
ESSENTIAL FUNCTIONS
- Assist the Director of Front Office in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings
- Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times
- Lead by example; support the department operation and provide direct service to guests as needed
- Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
- Ensure all Human Resource standards and procedures are met on a daily basis.
- Support the hotel's life-safety systems and be prepared at all times for emergency situations.
QUALIFICATIONS
- Two to Three years of hotel management experience
- Bachelor’s Degree
- Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of nearly all programs will occur
- Luxury hotel experience strongly preferred
PHYSICAL REQUIREMENTS
Most work tasks are performed indoors. Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
The pay scale for the Assistant Director of Front Office position is $85,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Skills Required
- Two to three years of hotel management experience
- Bachelor's degree
- Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex, and Outlook
- Luxury hotel experience
What We Do
Montage International is an ultra-luxury hospitality management company founded by Alan J. Fuerstman. It encompasses a distinctive collection of hospitality brands, including the ultra-luxury brand Montage Hotels & Resorts and the luxury hospitality brand Pendry Hotels & Resorts, as well as Montage and Pendry Residences and the management of some of the country's premier golf courses and clubs.
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