Assistant Director, Enrollment Management

Reporting to the Director of Student Support and Retention, the Assistant Director plays a key role in advancing Enrollment Management’s retention initiatives, with a focus on supporting at-risk continuing students facing barriers to degree progression and completion. They will lead proactive initiatives such as targeted outreach campaigns and data-informed communication, as well as responsive support for students referred by faculty, advisors, or campus partners. The Assistant Director will also support students returning to the University through leave of absence or readmission processes, ensuring a smooth and well-supported transition. The role requires a student-centered approach and close collaboration across the University to help students overcome barriers and navigate institutional systems.

Position Specific Responsibilities/Accountabilities

• Identifies at-risk continuing students and determines appropriate outreach procedures to facilitate retention and success.    

• Partners closely with the Office of the Registrar and Financial Aid, among other key units, to address identified student challenges.  

• Collaborates with the University’s academic colleges and schools on outreach to at-risk continuing students and students who have a cancelled degree application.  

• Identifies gaps in services based on best practices in retention from an Enrollment Management perspective.  

• Track student progress and engagement using institutional systems; analyze trends to inform outreach and communication strategies.

• Counsels returning undergraduate LMU students on the return from leave of absence and re-admissions processes. 

• Process and evaluate the applications for students returning via readmission, in collaboration with campus constituents. 

• Formalize and implement the on-boarding processes for returning students by creating a personalized checklist or portal. 

• Demonstrates a high level of commitment to customer service. 

• Performs other related duties.

Loyola Marymount University Expectations

Exhibit behavior that supports the mission, vision, and values of the university.  Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct.  Demonstrate a commitment to outstanding customer service.

Requisite Qualifications    

• Typically a Bachelor's degree is required; a Master's degree is preferred.

• Minimum Three years of experience in university admission, financial aid, or other area of higher education.  

• Ability to use superior judgment, sensitivity and discretion.  

• Exemplary communication and interpersonal skills (both written and oral). 

• Highly developed organizational and leadership skills, and attention to detail, with an ability to work independently in a fast-paced environment. 

• Demonstrated computer and technical competency.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.

#HERC# #HEJ#

Staff Regular

Salary range

$71,100.00 - $88,900.00 Salary commensurate with education and experience.

Please note that this position may not be eligible for visa sponsorship now or in the future.

Loyola Marymount University, a Carnegie classified R2 institution in the mainstream of American Catholic higher education, seeks outstanding applicants who value its mission and share its commitment to inclusive excellence, the education of the whole person, and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal, state and local law. We invite all persons in the full diversity of their being, life experience, and beliefs to apply. (Visit www.lmu.edu for more information.)