Assistant Director of Costaterra Community of Safety and Security

Operational Leadership 

• Act as the Deputy Head of the Community of Safety & Security Department. 

• Assume full operational command of the department in the absence of the Director. 

• Provide leadership, supervision and guidance to Security Managers, Supervisors, SOC personnel, Safety professionals, Emergency Response personnel and contractors. 

• Monitor daily operations and ensure service standards are consistently achieved. 

• Ensure adequate staffing levels and operational readiness across all shifts. 

Security Operations 

• Assist in managing all physical security operations throughout CostaTerra. 

• Oversee access control, patrol operations, gate operations, investigations and incident response activities. 

• Ensure effective deployment of personnel and resources to mitigate security risks. 

• Coordinate with contracted security providers and monitor performance against established service expectations. 

• Support liaison activities with local law enforcement agencies, emergency services and governmental authorities. 

Safety & Occupational Health 

• Support the implementation and continuous improvement of Occupational Health & Safety programs. 

• Assist with risk assessments, inspections, audits and incident investigations. 

• Ensure compliance with applicable safety legislation and company standards. 

• Promote a proactive safety culture throughout the organisation. 

• Coordinate with external safety consultants and service providers. 

Emergency Management & Crisis Response 

• Support the development, implementation and maintenance of Emergency Response Plans. 

• Coordinate emergency exercises, tabletop drills and evacuation exercises. 

• Oversee preparedness of First Intervention Brigades and emergency response personnel. 

• Participate in incident command during major emergencies and business continuity events. 

• Ensure corrective actions arising from drills and incidents are implemented. 

Medical & First Response Services 

• Assist with oversight of contracted medical and first response services. 

• Ensure emergency medical procedures remain effective and aligned with operational requirements. 

• Monitor service provider performance and operational readiness. 

• Support emergency medical planning for special events and high-risk activities. 

Water Rescue & Aquatic Safety 

• Support management of lifeguard and water rescue operations. 

• Ensure operational readiness of rescue teams and equipment. 

• Assist in the implementation of preventive aquatic safety programmes. 

• Participate in operational planning for beaches, lakes and other aquatic environments. 

Security Technology & Systems 

• Assist with the management and development of security technologies including: 

• CCTV systems 

• Access Control Systems 

• Security Operations Centre (SOC) 

• Intrusion Detection Systems 

• Emergency Communication Systems 

• Analytics and Monitoring Platforms 

• Drone Operations (where applicable) 

• Support technology projects and continuous improvement initiatives. 

Investigations & Compliance 

• Lead or support internal investigations involving: 

• Security incidents 

• Safety incidents 

• Employee misconduct 

• Theft and fraud 

• Contractor non-compliance 

• Emergency response failures 

• Ensure investigations are conducted professionally, objectively and confidentially. 

• Prepare executive reports and recommendations for senior management. 

Leadership & Staff Development 

• Recruit, train, coach and mentor department personnel. 

• Conduct performance reviews and career development discussions. 

• Support succession planning initiatives. 

• Promote accountability, professionalism and operational excellence. 

• Ensure all personnel maintain required certifications and training standards. 

Administration & Reporting 

• Prepare operational reports, audits, presentations and executive briefings. 

• Monitor departmental objectives, KPIs and compliance requirements. 

• Assist with budgeting, procurement and resource planning. 

• Ensure accurate maintenance of departmental records and documentation.

Education 

• Bachelor's Degree in Security Management, Safety Management, Emergency Management, Business Administration, Criminal Justice or related field preferred. 

• Equivalent professional experience may be considered. 

Experience 

• Minimum 7–10 years of progressive experience in: 

• Security Operations 

• Safety Management 

• Emergency Management 

• Law Enforcement 

• Military Leadership 

• Corporate Security 

• Minimum 3 years in a supervisory or management position. 

Preferred Certifications 

• Superior Technician in Health and Safety 

• First Aid / Emergency Response Certifications 

• Incident Command System (ICS) Training 

• Private Security Management Certifications 

• Fire Safety Training 

• Emergency Management Certifications 

Core Competencies 

• Leadership and Team Development 

• Strategic Thinking 

• Incident Command 

• Risk Assessment & Mitigation 

• Communication and Presentation Skills 

• Crisis Management 

• Investigation Skills 

• Operational Planning 

• Contractor Management 

• Budget Management 

• Security Technology Knowledge 

• Decision Making Under Pressure 

Physical Requirements 

• Ability to respond to emergencies at any CostaTerra location. 

• Ability to work extended hours during emergencies, major events or critical incidents. 

• Ability to patrol facilities and operate in outdoor environments when necessary. 

• Available for a flexible work schedule. 

Work Philosophy 

The Assistant Director of Safety & Security shall exemplify the department's commitment to safeguarding people, property and operations while fostering a culture of professionalism, preparedness, service excellence and trust throughout the CostaTerra community. This aligns with the mission and leadership responsibilities established for the Community of Safety & Security Department.