Assistant Director, Career Development

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

The Assistant Director is responsible for the strategic operational leadership of the Career Development department. The Assistant Director acts as an interdepartmental liaison, providing strategic and operational leadership, vision, analysis, and solutions to meet the university’s strategic Career Development goals. The Assistant Director is also responsible for leading the assessment, development, and implementation of strategic change management when necessary to improve department efficiency and effectiveness.
Assistant Directors are self-motivated, able to work independently, and have exceptional communication, leadership, operational, and organizational skills.

Essential Duties and Responsibilities:

• Behave as a Full Sail University ambassador and embrace our unique educational model, while maintaining the highest level of integrity, professionalism, customer service, and compliance.
• Contribute to long-term institutional Career Journey/Preparedness strategic planning.
• Lead cross-departmental teams focused on institutional Career Journey/Preparedness strategic objectives, services offered, communication mapping, and outcomes.
• Identify, develop, assess, and iterate new and/or existing institutional Career Journey/Preparedness projects, processes, and workflow.
• Work closely with Career Development leadership, Marketing, and IMT department to streamline workflow and develop new Career Journey milestone mapping within Full Sail University customer relationship management system (CRM).
• Conduct analysis to identify insights, trends, and opportunities related to optimal student & graduate Career Preparedness counseling. Translate insights into strategies designed to deliver meaningful results with direct impact on departmental key performance indicators.
• Establish positive working relationships with all stakeholders to clarify intent, proactively identify potential problems, manage risk, suggest changes, and clearly explain business impacts.
• Directly supervise and develop Senior Operations Manager, Marketing Manager, and Data team.
• Assist in additional initiatives on behalf of Full Sail University as needed.

Other Responsibilities:

• Facilitate and lead meetings to deliver information, processes, and analysis in well-organized manner.
• Partner with Alumni Relations, Career Development, Graduate Success, and Industry Outreach staff to plan and execute strategic training activities as needed.
• Ability to work flexible hours, including nights and weekends as required.

Supervisory Responsibilities: Yes

• Recruits, interviews, hires, and trains all levels of staff in department.
• Oversees the schedules and responsibilities of staff in department.
• Provides constructive and timely performance evaluations.

Competencies:

• Self-motivated, adaptive, resilient, and embody integrity, always willing to do the right thing.
• Empathic individual, team, and department leadership.
• Technical aptitude with strong quantitative and qualitative analytical skills.
• Creative problem solving, conceptual thinking, and decision-making ability.
• Exceptional interpersonal skills and ability.
• Clear and professional communication skills (written and oral).
• Project management experience.
• Presentation and public speaking experience.

Education and/or Experience:

• Bachelor’s degree preferred with 3-5 years of university Career Development leadership, project management, and strategic analysis.
• Must successfully participate in and complete all continuing education/training requirements.

Certificates, Licenses, Registrations: NA

Computer Skills:

• Proficient with Microsoft Office Suite, various web tools, Salesforce CRM enterprise software, Power BI, and various other software as needed.
• Proficient with various Apple and Windows based hardware.
• Proficient with various audio/video equipment.

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.

Full Sail is an Equal Opportunity Employer.