Assistant Director of Campus Visits

High Point University’s Assistant Director of Campus Visits is responsible for performing duties that ensure a quality campus visit experience. Strategically develops and aligns the campus visit experience with the University brand and enrollment goals. Oversees communication to campus visit guests, including scheduling visits, pre- and post-visit communication, and problem solving with guests as needed to provide the best possible visit experience. Oversee and manage the Guest Experience Lead Program.

QUALIFICATIONS:

• Education: Bachelor’s degree required
• Experience and Training: 2-5 years’ experience preferred

Knowledge, Skills, Ability:

• Strong interpersonal, written, and verbal communication skills to effectively communicate with prospective students, current students, team members, co-workers, and the public
• Ability to speak effectively before groups of students, parents, and campus community members
• Understanding of college admissions
• Proficient computer skills
• Excellent organizational skills
• Attention to detail
• Ability to lead a team of people
• Ability to work in a fast-paced environment
• Ability and commitment to deliver first-class customer service

ESSENTIAL FUNCTIONS:

• Plans and executes admission campus visit activities including programming, scheduling, logistics, staffing, pre-visit and post-visit communications
• Collaborates with internal and external staff on daily campus visitors, group visits and large events
• Oversees the Guest Experience Lead program including defining roles, hiring, payment process, and image of the GELs.
• Provides advising and leadership development for Guest Experience Lead program members
• Supports the Admissions team in meeting its enrollment goals by actively participating in recruitment and yield programming initiatives
• Collaborates with department leadership to propose, develop, and enhance the campus visit experience for prospective undergraduate students
• Works with team to support group visits for secondary schools and classroom visits for prospective students
• Collaborates with academic schools and other university departments, including athletics, student life and security
• Assists at on-campus recruitment events
• Collaborates and supports admissions staff with daily activities and special projects as needed
• Oversee visit email communications to ensure accurate information
• Maintains inventory and orders hospitality items, ensuring quality, quantity and prompt delivery
• Works closely with the Director of Guest Experience with event planning, programming, scheduling, etc.
• Works closely with Associate Director of Admissions for Campus Visits to manage University Ambassadors, scheduling, messaging, training, hiring, and year-round operations
• Assists with developing new ideas and implementing improvements for the visit experience

ADDITIONAL DUTIES

• Performs other job-related duties as requested
• Weekends required, as needed on rotating basis

ACCOUNTABILITY:

• Responsible for ensuring Core Value of Providing the Best Campus Visit Experience in America
• Responsible for ensuring Campus Visit team inbox messages receive a response within 24 hours
• Responsible for ensuring all hospitality items and other items related to campus visits are available in various locations when needed
• Responsible for ensuring coverage from GELs for all day-to-day visit experiences (7 days a week)

For more information about this position, please contact Courtney Youngblood, Associate Director of Admissions at [email protected]