Help Deliver the Kalahari Experience
At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.
Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.
Assistant Banquet Director
Kalahari Resorts & Conventions is seeking an Assistant Banquet Director. In this role, you’ll work side by side with the Director of Banquets to oversee the front-of-house banquet and beverage teams, ensuring events are executed efficiently, consistently, and to standard. This is a hands-on leadership position where you’ll be actively involved in service, team direction, and real-time problem-solving. You’ll help manage staffing, oversee event setup and execution, and ensure all service, safety, sanitation, and alcohol awareness standards are met during every shift. You’ll play a key role in maintaining organization and flow across multiple events, ensuring timelines are followed, and guest expectations are met. Success in this role comes from strong operational awareness, clear communication, and the ability to lead teams through fast-paced service environments.
As part of the leadership team, you’ll support and develop associates by providing direction, coaching, and accountability—helping the team deliver consistent, high-quality service while creating positive guest experiences.
This role will require an availability of nights, weekends, and holidays.
Key Responsibilities
- Overseeing the execution of events, ensuring smooth operations, and delivering beyond expectations guest experiences.
- Understanding of and experience implementing SOPs.
- Develop and implement event plans, including timelines, staffing schedules, and equipment requirements.
- Collaborate with other departments (catering, kitchen, sales, etc.) to ensure event specifications are met.
- Ensure events run smoothly by providing guidance and leadership to the team.
- Provide training and support to ensure staff members understand their roles and deliver high-quality service.
- Monitor and maintain cleanliness and organization throughout the event, ensuring safety standards are followed.
- Basic knowledge of P&L and budgets.
What We’re Looking For
- We do require that you have a background consisting of at least three years of management experience in a significant convention center or large hotel (over 500-room property).
- Prior experience as a Banquet Manager is preferred.
- Beverage experience is required.
- Prior experience working in banquet/event space centers of 75,000+ sq. ft.
A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |
Kalahari Resorts & Conventions is an Equal Opportunity Employer.
Skills Required
- At least three years of management experience in a significant convention center or large hotel (over 500-room property).
- Beverage experience.
- Prior experience working in banquet/event space centers of 75,000+ sq. ft.
- Availability to work nights, weekends, and holidays.
- Basic knowledge of P&L and budgets.
- Understanding of and experience implementing standard operating procedures (SOPs).
- Prior experience as a Banquet Manager.
What We Do
Kalahari Resorts & Conventions is a family-owned company that operates some of America's largest indoor waterparks, expansive convention centers, signature eateries, and well-appointed rooms. They focus on creating memorable experiences through 'play, stay, meet, and eat,' positioning themselves as a leader in the hospitality and entertainment industry with multiple locations across the United States.
