Assistant Director for Academic Resilience

Job Requisition:

JR101922 Assistant Director for Academic Resilience (Open)

Job Posting Title:

Assistant Director for Academic Resilience

Department:

CC00819 WM001 | SVSA | Student Success

Job Family:

Staff - Student Services

Worker Sub-Type:

Regular (benefited)

Job Requisition Primary Location:

Sadler Center

Primary Job Posting Location:

Posting Location - William & Mary

Job Description Summary:

Unit Mission Statement
Student Success supports each student's personal growth, development, engagement, and sense of belonging by providing holistic guidance as they navigate their own W&M journey. Academic Wellbeing helps students achieve their academic goals by creating an accessible, responsive, constructive, learner-centered environment that empowers them to become active, independent, and confident learners. By meeting students where they are in their academic journeys, Academic Wellbeing promotes success through the development of academic skills and strategies, personal responsibility, an understanding of university culture, and effective decision-making. The office supports the instructional objectives of the faculty and advances William and Mary’s educational and retention through a coordinated approach to student academic success and wellbeing.
Position Summary
The Assistant Director for Academic Resilience is responsible for overseeing Academic Wellbeing’s student success intervention programs designed to support undergraduate students experiencing academic challenges. This position leads the office’s Empowerment Programs, including initiatives for students on academic warning, academic probation, and continued probation. The Assistant Director provides individualized support, academic guidance, and resource referrals that promote student persistence and academic success.
The Assistant Director for Academic Resilience collaborates with faculty, academic advisors, and campus partners to coordinate comprehensive support for students while serving as a central point of contact for academic intervention efforts. This position oversees the Answers-on-the-Go (AOTG) outreach initiative, increasing awareness of Academic Wellbeing services and proactively connecting students with campus resources. The Assistant Director for Academic Resilience supervises a Graduate Student Assistant and student employees, utilizes assessment data to improve programs and student outcomes, and contributes to the overall mission of Student Success by fostering student belonging, resilience, and persistence.

Job Description:

Required Qualifications:

• Master's degree in higher education, counseling, social work, or a related field, or an equivalent combination of education, experience, and training.

• Experience with and understanding student development theories.

• Experience advocating for college students.

• Ability to maintain effective working relationships with diverse partners, characterized by cooperation, attention to detail, flexibility, and personal responsibility.

Preferred Qualifications:

• Experience developing, coordinating, or managing academic intervention, student success, or retention programs.

• Experience working with students who are experiencing academic difficulty.

• Experience collaborating with faculty, academic advising, and campus partners.

• Experience supervising graduate assistants and/or student employees.

• Experience using assessment data to evaluate program effectiveness and inform continuous improvement.

• Knowledge of current trends and best practices in student success, persistence, and academic wellbeing.

• Experience utilizing student success technologies and case management systems.

Conditions of Employment: 

• The employee will be required to participate in the On-Call rotation and the care reporting system.

For full consideration, please apply by the review date of 08/03/2026. Applications received after the initial review date will be considered if needed.

Hiring Range: Up to $58,000 commensurate with experience.

Job Duties: 

45% - Student Success Programs & Academic Intervention:

• Manage the planning, implementation, and assessment of the Academic Wellbeing Empowerment Programs (e.g., CONNECT, ASPIRE, THRIVE, and other academic intervention initiatives).

• Meet individually with students experiencing academic challenges to develop personalized success plans, connect them with campus resources, and support their return to good academic standing.

• Monitor student progress throughout the semester and conduct proactive outreach to students identified as academically at risk.

• Collaborate with faculty, academic advisors, Care Support Services, Counseling Center, Undergraduate Academic Affairs, and other campus partners to coordinate comprehensive student support.

• Maintain accurate records and documentation and utilize student success technologies to track student engagement and outcomes.

• Evaluate program effectiveness through assessment and recommend improvements to increase student persistence and academic success.

35% - Outreach, Collaboration & Student Engagement:

• Manage the Answers-on-the-Go (AOTG) outreach program, including planning, scheduling, assessment, and continuous improvement.

• Coordinate outreach initiatives designed to increase student awareness of Academic Wellbeing resources and services.

• Keeps Academic Wellbeing staff informed of program updates, projects and initiatives.

• Represents Academic Wellbeing at university events, including orientation programs, resource fairs, and campus presentations.

• Develops collaborative partnerships with faculty and campus departments to promote early intervention and student success.

• Creates educational resources and presentations related to academic wellbeing, help seeking behaviors, and student success strategies.

15% - Leadership & Supervision:

• Supervises the Graduate Assistant and student employees supporting the Empowerment Programs and Answers-on-the-Go initiative.

• Provides training, mentoring, and performance feedback to student staff.

• Participates in departmental meetings and strategic planning initiatives.

• Serves on university committees and workgroups as assigned.

• Assists with departmental assessment, reporting, and strategic initiatives.

5% - Other Duties: 

• Participates in the Student Affairs On-Call rotation and the university care reporting system.

• Assists students experiencing crisis by collaborating with campus partners, including William & Mary Police, Counseling Center, Student Health Center, and Care Support Services.

• Perform other duties as assigned.

Additional Job Description:

Benefits Summary Statement

William & Mary offers our employees a full array of benefits including retirement, health insurance with options for expanded dental and vision along with group and optional life insurance with coverage for spouse and children, flexible spending accounts, and an EAP (Employee Assistance Program).

Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/hr/currentemployees/benefits/index.php

Job Profile:

JP0695 - Student Success Specialist - Exempt - Salary - S08

Qualifications:

Compensation Grade:

S08

Recruiting Start Date:

2026-07-15

Position Restrictions:

Continuing E&G funded position and not term-limited

EEO is the Law.  Applicants can learn more about William & Mary’s status as an equal opportunity employer by viewing the "Know Your Rights" poster published by the U.S. Equal Employment Opportunity Commission. https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Background Check: William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check. 

Remote Work Disclaimer: Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.